Field Service Technician I - Gas Utilities

Atmos Energy; Irving (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Atmos Energy is seeking a service-focused professional to perform basic gas service duties, respond to customer requests for connections and disconnections as qualified, and ensure satisfaction with work performed.

Responsibilities include operating Wireless Meter Reading equipment, maintaining records, and supporting safety and regulatory compliance while working in various weather conditions. A valid driver's license and a high school diploma or GED are required.

Qualifications

• Requires a general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED).
• Requires valid driver's license in accordance with Company standards.
• Completes assigned classes, Operator Qualifications (OQ) and OJT specific to Service Learning Path.
• Must maintain position OQs and any other required OQs and classroom training or certifications.
• Requires ability to utilize the Company's internet/intranet web site and available resources for data entry, reference and/or retrieval tasks.
• Requires the ability to communicate with internal/external customers to obtain and/or provide explanations and/or information on basic types of factual information.

Responsibilities

• Performs basic work using clearly prescribed procedures.
• Responds to customer requests for service including connections and disconnections as becomes operator qualified.
• Informs customer of needed repairs and answers basic questions. Ensures customer understands and is satisfied with work completed.
• May disconnect service as necessary and perform collection efforts on delinquent accounts.
• Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary.
• Assists with activities to assure responsiveness to natural gas and other emergencies.
• Completes and maintains accurate records and reports to comply with Company and regulatory requirements.
• May read meters and record usage for billing.

Skills

Customer service

Communication

Data entry

Education

High school diploma or GED

Operator Qualifications (OQ) training

Job description

Atmos Energy is seeking a service-focused professional to perform basic gas service duties, respond to customer requests for connections and disconnections as qualified, and ensure satisfaction with work performed.

Responsibilities include operating Wireless Meter Reading equipment, maintaining records, and supporting safety and regulatory compliance while working in various weather conditions. A valid driver's license and a high school diploma or GED are required.