Field Service Technician I (Fremont / Santa Clara, CA)

B. BRAUN MEDICAL (US) INC; Fremont (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Tuition reimbursement

Job summary

B. BRAUN MEDICAL (US) INC in Fremont seeks a Field Service Technician responsible for cleaning, refurbishing, and repairing surgical instruments. This role requires a high school diploma and possibly technical training, with a focus on clear communication and problem-solving.

The ideal candidate will manage on-site repairs, maintain customer relationships, and adhere to applicable regulations while also lifting up to 50 pounds as required. A comprehensive benefits package includes healthcare and a 401(k).

Qualifications

• High school diploma required; technical degree is desirable.
• Experience with machining or handling delicate metal instruments.
• Clear communication to customers, colleagues, and management.

Responsibilities

• Repair surgical instruments under guidance.
• Manage customer relationships to meet expectations.
• Perform regular maintenance and comply with ISO and FDA regulations.

Skills

Communication skills

Problem-solving skills

Mathematical skills

Technical knowledge

Education

High school diploma

Technical degree

Job description

Position Summary

Field Service Technicians are a vital resource for the medical industry that are responsible for cleaning, refurbishing, sharpening and repairing precision surgical instruments. Field Service Technicians I work in collaboration with Field Service Technicians II and Senior technicians under moderate supervision.

Responsibilities

• Repair surgical instruments with the guidance of Field Service Technicians II and Senior technicians.
• Build and maintain a positive relationship with customers.
• Manage customers in order to meet or exceed expectations.
• Partner with the Sales team(s) to grow business in the assigned territory.
• Perform accurate and timely repairs of precision surgical instruments.
• Manage all on‑site repairs, maintenance and testing of assigned instruments and equipment.
• Diagnose errors or technical problems and determine proper solutions, requiring strong problem‑solving skills.
• Produce timely daily work orders.
• Update customer reports as needed.
• Cooperate with sales and technical teams to share information across the organization.
• Comprehend customer requirements and make appropriate recommendations.
• Perform regular maintenance and cleaning of the work area and company equipment.
• Comply with applicable ISO and FDA regulations as stated in the Quality Manual.
• Embodied the company’s vision, mission and values.
• Other duties may be assigned.

Knowledge & Skills

• Language Skills: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees of the organization.
• Mathematical Skills: Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; compute rates, ratios and percentages; draw and interpret bar graphs.
• Reasoning Ability: Apply common sense to carry out instructions furnished in written, oral or diagram form; deal with problems involving several concrete variables in standardized situations.

Required Qualifications

• High school diploma.
• Experience with machining or handling of delicate metal instruments is desirable.
• Clear communication to customers, colleagues and management.
• Technical degree is desirable.
• Occasional overtime and changes in shift scheduling are required to suit customer needs.
• Computer knowledge is required.

Physical Demands

The employee must occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Compensation Range

The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.

Benefits

B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement.

Equal Opportunity Employer Statement

We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.