Field Service Technician I - BWI

ZipRecruiter; Baltimore (MD); On-site; USD 57,000 - 80,000; Full time

Job summary

Join a forward-thinking company that is a global leader in security and detection solutions. This role offers the opportunity to work on state-of-the-art technologies while ensuring customer satisfaction through effective service and support. You will be responsible for installing, maintaining, and repairing vital equipment, all while traveling to various locations. With a focus on career development and a commitment to safety and well-being, this position is perfect for those looking to make a significant impact in the field. If you're self-motivated and ready for a challenge, this is the role for you.

Benefits

Career Development

Training Programs

Inclusive Environment

Leadership Opportunities

Safety Initiatives

Wellbeing Initiatives

Qualifications

• 1-3 years in electrical or mechanical field service.
• Proficiency in troubleshooting and field repair of electrical systems.

Responsibilities

• Install, repair, and maintain equipment in the field.
• Provide customer training and technical support.
• Document inspections and manage repair parts cycle.

Skills

Communication Skills

Customer Focus

Teamwork

Technical Support

Troubleshooting

Multitasking

Education

Associate’s Degree

Trade Certification

Tools

MS Office

Specialized Software

Job description

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group, is a global leader in the development, manufacture, and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in key markets: aviation, ports and borders, defense, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites, and five R&D centers, with a global network of 3,000 colleagues contributing over 40 years of experience in safety and security.

This results in careers offering variety and the opportunity to work on state-of-the-art solutions, where you can develop your knowledge and skills daily.

Job Description

This position requires daily travel to locations in and around Baltimore, MD, including the airport.

Specific Duties, Activities, and Responsibilities include but are not limited to:

• Meeting daily service repair needs and driving customer satisfaction
• Installing, repairing, and maintaining equipment in the field; providing customer training as required
• Documenting inspections, maintenance, and repairs; submitting paperwork timely
• Ordering, installing, and returning parts; managing repair parts cycle time
• Reviewing logs for open issues and preparing reports for customers
• Participating in service sales opportunities and promoting revenue programs
• Maintaining tools and test equipment
• Assessing product performance and recommending improvements
• Providing technical support to customers and professionals
• Participating in site surveys, pilot programs, and meetings
• Possessing basic technical knowledge of Trace and X-Ray technologies
• Maintaining clear business communication, both oral and written
• Building relationships with senior FSEs and Product Managers to support customer needs and stay updated on technical trends
• Minimizing costs through various measures
• Travel, overtime, and work hours outside Monday-Friday may be required
• Complying with health, safety, environmental policies, and export regulations
• Performing other duties as required

Qualifications

Education/Training: Associate’s Degree, related trade certification (electrical, electronic, mechanical), military training, or equivalent work experience (1-3 years in electrical or mechanical field service). Computer literacy and proficiency in MS Office and specialized software.

Experience: 1-3 years in troubleshooting and field repair of electrical and electronic systems.

Knowledge/Skills: Excellent communication, customer focus, teamwork, responsiveness, and willingness to travel on short notice.

Supervises: May supervise others on a project basis, though not a primary responsibility.

Background: Requires SSI access and TSA vetting; must pass a federal background check.

Physical and Mental Requirements

• Strong organizational, communication, and multitasking skills
• Excellent customer service and stress management skills
• Self-motivated, reliable, accountable
• Excellent telephone skills
• Ability to lift 80 lbs, push/pull 200 lbs, move equipment up to 1000 lbs with assistance
• Ability to work in various physical positions and environments safely

Work Environment

Typically at customer locations such as airports, correctional facilities, courthouses, or ships. May require SSI access and U.S. security clearance.

Additional Information

We offer career development, training, inclusive environment, leadership, safety, and wellbeing initiatives. Salary range: $57,600 - $79,600, with benefits. For details, visit our careers page.

Smiths Detection is an Equal Opportunity Employer and a drug-free workplace. We do not ask for payment at any stage of the application process.