Field Service Technician I BWI

Smiths Detection; Baltimore (MD); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to ensure the reliability of critical detection technologies. This role involves hands-on installation, repair, and maintenance of equipment, requiring excellent communication and customer service skills. The ideal candidate will possess a solid technical background and the ability to work in diverse environments, including airports and correctional facilities. With a focus on safety and security, this position offers a competitive salary and opportunities for professional growth. Join a team committed to delivering exceptional service and innovation in detection technology.

Qualifications

• 1-3 years in troubleshooting and field repair of electrical/electronic systems.
• Basic technical knowledge of Trace and X-Ray technologies.

Responsibilities

• Install, repair, and maintain equipment in the field; provide customer training.
• Document all inspections, maintenance, and repair work; submit paperwork promptly.

Skills

Communication Skills

Customer Focus

Teamwork

Technical Knowledge (Trace and X-Ray)

Organizational Skills

Problem-Solving

Education

Associate’s Degree

Trade Certification

Military Training

Tools

Specialized Software

Job description

Job Description

This position requires daily travel to locations in and around the Baltimore, MD area, including the airport.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :

• Meet daily service repair needs and drive customer satisfaction.
• Install, repair, and maintain equipment in the field; provide customer training as required.
• Document all inspections, maintenance, and repair work; submit paperwork promptly.
• Order, install, and return parts; manage repair parts cycle time.
• Review logs for open issues; prepare reports for customers as needed.
• Participate in service sales opportunities; promote revenue programs.
• Maintain tools and test equipment properly, ensuring calibration.
• Assess product/equipment performance; recommend modifications or improvements.
• Provide technical support to customers and service professionals.
• Participate in site surveys, pilot programs, and meetings.
• Possess basic technical knowledge of Trace and X-Ray technologies.
• Maintain clear business communication, both oral and written.
• Establish relationships with senior FSEs and Product Managers to support customer needs and stay updated on technical trends.
• Control and minimize costs.
• Travel, overtime, and work outside regular hours may be required.
• Comply with health, safety, and environmental policies.
• Follow all applicable U.S. export control and security regulations.
• Perform other duties as required.

Qualifications:

Education/Training: Associate’s Degree, related trade certification, military training, or equivalent experience in electrical, electronic, or mechanical fields. Computer literacy and aptitude for specialized software.

Experience: 1-3 years in troubleshooting and field repair of electrical/electronic systems.

Knowledge/Skills: Excellent communication, customer focus, teamwork, responsiveness, and willingness to travel.

Supervisory Responsibilities: May supervise others on a project basis.

Background: Requires Sensitive Security Information (SSI) access and passing a federal background check.

Physical/Mental Requirements:

• Strong organizational, communication, and interpersonal skills.
• Excellent customer service and stress management skills.
• Self-motivated, reliable, accountable.
• Strong telephone skills.
• Ability to lift 80 lbs., push/pull 200 lbs., move equipment up to 1000 lbs. with assistance.
• Ability to perform physical tasks in various environments safely.

Work Environment:

Locations vary, including airports, correctional facilities, and other sites. May require SSI access and U.S. security clearance.

This role is essential in supporting safety and security through detection technologies. We offer competitive salary, benefits, and career growth opportunities.