Field Service Technician I

Emerge; Willow Grove (PA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Full benefits

Job summary

Emerge in Willow Grove, PA is hiring Field Service Technicians to install and service camera and communication equipment on client fleets. You will follow SOPs, troubleshoot using diagnostic tools, and coordinate with field teams to meet installation schedules.

The role requires 1 year of technician experience or relevant schooling, a valid driver’s license, ability to travel up to 75-100%, and willingness to work flexible shifts. Competitive hourly pay with full benefits.

Qualifications

• 1 year technician service experience or schooling in an applicable field
• Strong mechanical, mathematical, and reasoning aptitude is required
• Valid and current State issued Driver's License

Responsibilities

• Troubleshoot, diagnose, and repair units using schematics, manuals, and CAD drawings in the field
• Record and communicate daily deliverables to team leads in a timely manner
• Perform installations and service per operating procedures and safety standards
• Operate hand and power tools, testing equipment, and CCTV test devices
• Terminate and test basic connections and cabling, and install head-end equipment to meet quality standards
• Travel 75-100% of the time and work flexible shifts including overtime, nights, and weekends

Skills

Mechanical aptitude

Mathematical aptitude

Troubleshooting

Driver's license

Education

Technical schooling

Tools

CAD drawings

Multimeters

CCTV testing devices

Diagnostic software

Job description

We are hiring for a new opportunity for a technology company with a public safety mission. Through relentless innovation and discovery, they are strengthening trust, safety and transparency across the student transportation space and making the trip to and from school safer for students.

The Field Service Technicians (FST) support the installation and service of our client's camera and communication equipment on customer fleets. They will work with the Field Service teams to meet installation and service schedules and maintain high quality standards. FST will perform installations and service according to defined operating procedures, additionally they will complete routine troubleshooting and propose solutions to service challenges.

Responsibilities:

• Works with schematics, install and service manuals, CAD drawings to troubleshoot, diagnose, and repair units while in the field


• Records and communicates daily deliverables to team leads in a timely manner


• Executes additional duties and responsibilities as assigned.


• Champions quality and safety standards with all team members and partners


• Follows all safety guidelines


• Operates a variety of standard hand and power tools, analog/digital test equipment, and CCTV testing devices


• Runs wires, manages cabling, connects components, mounts devices, and effectively solves problems while maintaining a high quality standard


• Uses diagnostic equipment including multimeters & software to isolate wiring issues, network connectivity issues, equipment failures, and operational anomalies


• Uses signal flow to trace and resolve network cable issues


• Effectively terminates and tests basic connections such as butt splices, insulated connectors, terminal strips/blocks, others


• Installs and terminates sub-devices (i.e., patch panels, junction boxes) and head-end equipment to include power and proper grounding


• Generates, evaluates, and implements solutions to routine problems. Provides basic level of system diagnostics and troubleshooting such as electrical connections or equipment issues


• Uses information technology and related applications, including adaptive devices and software, to convey and retrieve information. Enters, transcribes, records, and maintains information in written or electronic/digital format, including adaptive devices and software.


• Works effectively with others from diverse backgrounds, resolving conflict appropriately and building trust with colleagues


• Identifies, moves, and stores construction and building materials for all types of installation and service activities

Qualifications:

• Minimum of 1 year technician service experience or schooling in an applicable field:
  
  
  
  • 12-volt electronics installs and service, OR
  
  
  • GPS or fleet telemetry installs and service, OR
  
  
  • Fire alarm installs and service, OR
  
  
  • Access control, CCTV, or intercom systems, OR
  
  
  • School or other transit bus mechanic systems
  
  
  
  


• Strong mechanical, mathematical and reasoning aptitude is required


• Valid and current State issued Driver's License

Work Environment

• Ability to travel and work when school buses are not in operation; OT and occasional weekends may be required. Travel by air or driving as required based on distance. Travel required 75-100% of the time


• Must be willing to work flexible shifts including; overtime, nights and weekends when required


• Must be able to stand/bend for up to 8 hours and lift up to 75 lbs to shoulder height


• Position can include outdoor work, including hot or cold temperatures, confined spaces, extreme weather conditions, slippery and uneven walking surfaces, climbing ladders, bending, stooping, standing for long periods of time


• Applicants must be currently authorized to work in the United States on a full-time, permanent basis


• Salary range is $24.00 - 27.00/ hour plus full benefits including: Health, Dental, Vision, 401K and PTO

#CTUSA

Emerge seeks, in all its operations, to employ individuals for available positions based on their qualifications, working knowledge, and competency. Emerge has a continuing commitment to ensure that fair and equal employment opportunities are extended to all qualified persons without regard to race, color, religion, sex, gender, sexual orientation, national origin, ethnicity, alienage, citizenship or immigration status, age, mental or physical disability, medical condition, pregnancy, military/veteran status, predisposing genetic characteristics, familial status, marital status, domestic violence victim status, or based on their relationship or association with members of a protected class or any other protected classification, in accordance with applicable federal, state and local laws. Emerge is committed to diversity in its most inclusive sense.

By completing an application with us, you seek to join a team of hardworking professionals dedicated to consistently deliver outstanding service to our customers and contribute to the financial success of the organization, its clients and its employees. Equal access to programs, services and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact our Emerge Recruitment Office.