Field Service Technician I

The Baldwin Group; Tampa (FL); On-site; USD 45,000 - 70,000; Full time

Job summary

A leading company is seeking a Field Service Technician I to join their IT support team in Tampa, Florida. This entry-level role involves providing technical support, troubleshooting hardware and software issues, and ensuring efficient problem resolution. The ideal candidate will have strong communication skills and a basic understanding of IT systems. This position offers a full-time employment opportunity with room for growth in a collaborative environment.

Qualifications

• 1-2 years of IT related customer service experience.
• CompTIA A+, CompTIA Net+ preferred.

Responsibilities

• Support onsite IT functions and provide first response technical support.
• Troubleshoot workstation hardware, software, and driver issues.
• Document all technical activities and solutions.

Skills

Time Management

Organizational Skills

Effective Communication

Education

Highschool diploma or equivalent

Tools

Windows

Mac OS

Microsoft 365

MDT

MDM

Job description

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You will be a pivotal member of our regional IT support team responsible for supporting onsite IT functions and providing first response technical support tickets submitted by in office and remote colleagues. Your primary focus will be ensuring efficient problem resolution while providing outstanding colleague experiences. You will collaborate with other BRP IT colleagues to understand and resolve technical issues.

Primary Responsibilities

• Document all technical activities, solutions, and interactions.
• Ensure tickets are created in the ITSM system.
• Maintain open communication with colleagues to keep them updated on ticket status including escalated tickets.
• Communicate with colleagues and educate on best practices for IT system usage and security.
• Troubleshoot workstation hardware, software, and driver issues.
• Identify potential software, hardware and network issues and promptly report to correct BRP IT team.
• Setup desks for new hires and moves including cable management of existing desks.
• Prepare and image laptops for new hires and replacement.
• Install, configure, and upgrade computer hardware and software.
• Prepare meeting rooms prior to meetings ensuring hardware is fully operational.
• Troubleshoot printer issues and contact customer support to schedule maintenance.
• Assist colleagues with work related cell phone issues including Intune, Outlook and other enterprise deployed apps.
• Assist with other hardware in the office.
• You may be asked to take tickets for other regions when needed.
• Continuously learn about emerging technologies and industry trends.
• Communicate onsite issues and information to other BRP IT colleagues and leadership.
• Communicate changes to colleagues you interact with.
• Document issues or challenges encountered during project rollouts.
• Provide feedback to project managers.
  
  

Knowledge, Skills & Abilities

• Ability to work independently and demonstrate high level of discerning IT support priorities and categories.
• Strong time management and organizational skills.
• Ability to communicate effectively with non-technical colleagues.
• Basic understanding of Windows & Mac OS
• Basic understanding of Microsoft 365
• Have a level of understanding of computer imaging, basic understanding of MDT
• Diagnose meeting room errors.
• Troubleshoot laptops, Monitors, and Docks.
• Understand how to deploy MDM to mobile devices (Android, IOS)
  
  

Education & Experience

• Highschool diploma or equivalent.
• 1-2 years of IT related customer service experience, preferably in an enterprise environment.
• CompTIA A+, CompTIA Net+ preferred.
  
  

Important Notice

• This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.
  
  

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Insurance

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