Field Service Technician I

Technical Safety Services; Des Moines (IA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

401(k) with company match

Generous PTO

10 company-paid holidays

Life insurance

Short and long-term disability

Job summary

A leading laboratory service provider is looking for a Field Service Technician in Des Moines, Iowa. This role offers a dynamic work environment where you will perform testing and maintenance of lab equipment across various locations. With a pay range of $18.00–$24.00 per hour, the position also includes comprehensive benefits such as medical coverage, 401(k) with company match, and generous PTO. Candidates should possess a high school diploma, customer service experience, and strong problem-solving skills.

Qualifications

• High school diploma or equivalent required, plus additional education is a benefit.
• Background in customer service preferred.
• Strong problem-solving skills and technical aptitude are necessary.

Responsibilities

• Travel daily to customer sites in assigned territory.
• Perform testing, certification, and calibration in labs.
• Complete reports and communicate with clients on time.

Skills

Customer service background

Mechanical or electrical experience

Problem-solving skills

Basic math skills

Good communication

Time management

Education

High school diploma or equivalent

Associate or bachelor's degree

Job description

How You’ll Shape Our Success

Ready for more than just a job? Start your career as a Field Service Technician with TSS, delivering critical on‑site services that keep laboratories, pharmacies, and cleanrooms operating safely and efficiently. Each day brings something new as you work independently in the field, build strong customer relationships, and grow your technical skills. We invest in your success with hands‑on training, ongoing mentorship, and clear paths for career advancement. If you’re looking for a role with variety, autonomy, and real purpose—where you’re out in the field instead of behind a desk—this is your next move.

Your Day‑to‑Day Environment

• Travel daily to customer sites in your assigned territory, driving about 30–300 miles per day


• Work independently out of your own company‑provided service vehicle


• Lift, carry, and move equipment weighing 50–100 lbs while standing and walking for most of the day

What You’ll Take Ownership Of

• Perform testing, certification, calibration, and repairs across different lab environments with a strong focus on quality


• Work directly with clients to understand their needs, communicate clearly, and make sure the job is done right


• Build strong relationships and be the main point of contact for customers on site


• Complete reports and required paperwork on time to keep projects on track and keep clients updated

Perks, Pay, and Benefits

• Earn $18.00–$24.00 an hour, based on your experience and skills


• Jumpstart your career with training and ongoing development opportunities


• Enjoy comprehensive medical, dental, and vision coverage


• Grow your future with a 401(k) and company match


• Feel supported with life insurance plus short and long‑term disability


• Generous PTO and 10 company‑paid holidays

Your Journey With Us

• Recruiter screen


• Interview with the Hiring Manager (occasionally onsite for some roles)


• Conditional offer


• Background check and MVR review


• Start your new career!

What You’ll Bring

• High school diploma or equivalent (associate or bachelor’s degree is a plus)


• Background in customer service and some mechanical or electrical experience


• Strong problem‑solving skills and willingness to learn new technical work


• Good communication, basic math skills, and comfort using Microsoft Office


• Ability to work independently, manage your time, and travel (including some overnights)


• Valid driver’s license with a clean driving record

Equivalent combinations of education, training, or hands‑on experience are welcome. If you don’t check every box but are motivated, reliable, and ready to learn, we encourage you to apply—we’re looking for potential, not perfection.

Meet TSS

Technical Safety Services (TSS) is a leading nationwide laboratory service provider supporting top life sciences, healthcare, and research organizations. Our customers are doing work that improves and saves lives—and our team plays a critical role in making that possible. We test, certify, and service cleanrooms, fume hoods, biological safety cabinets, and other controlled environment equipment to ensure labs stay safe, accurate, and compliant. Working on‑site at customer facilities, our technicians help keep essential operations running and make a real impact in some of the most advanced labs in the country.

TSS is a passionate equal‑opportunity employer and celebrates diversity. Interested in a role but not sure it’s the right fit for you? Call us and let’s talk.