Field Service Technician I

B. Braun Medical Inc. (US); Allentown (Lehigh County); Remote; USD 37,112 - 46,397; Full time

Benefits offered by this job

Healthcare

401(k) plan

Tuition reimbursement

Job summary

A leading medical device manufacturer is seeking a Field Service Technician I in Allentown, PA. This role involves repairing precision surgical instruments and requires a high school diploma and strong communication skills. Successful candidates will manage customer relationships and ensure compliance with industry standards. The position offers a salary range of $26.94 - $33.68 hourly and includes benefits such as healthcare and a 401(k) plan.

Qualifications

• Requires a high school diploma.
• Experience with machining or handling delicate instruments is desirable.
• Technical degree is desirable.

Responsibilities

• Repair surgical instruments under guidance.
• Build and maintain positive customer relationships.
• Manage customer interactions to meet expectations.
• Diagnose and solve technical problems efficiently.
• Comply with ISO and FDA regulations.

Skills

Clear communication

Problem-solving

Mathematical skills

Ability to lift 50 pounds

Education

High school diploma

Technical degree

Job description

Overview

Field Service Technician I role at B. Braun Medical Inc. (US).

Location: Allentown, Pennsylvania, United States. Working Model: Remote. Shift: 5X8. Requisition ID: 4062.

Position Summary

Field Service Technicians are a vital resource for the medical industry that are responsible for cleaning, refurbishing sharpening and repairing precision surgical instruments. Field Service Technicians I work in collaboration with Field Service Technicians II and Senior technicians under moderate supervision.

Responsibilities – Essential Duties

• Repair surgical instruments with the guidance of Field Service Technicians II and Senior technicians
• Builds and maintains a positive relationship with the customer
• Manages customer in order to meet or exceed customer expectations
• Partners with Sales team(s) to grow business in assigned territory
• Accurate and timely repairs of precision surgical instruments
• Manages all on site repairs, maintenance and testing of assigned instruments and equipment
• Diagnoses errors or technical problems and determines proper solutions; strong problem solving skills
• Produces timely daily work orders
• Updates customer reports as needed
• Cooperates with sales and technical teams to share information across the organization
• Comprehends customer requirements and makes appropriate recommendations
• Regular maintenance and cleaning of work area and company equipment
• Must comply with applicable ISO and FDA regulations as stated in Quality Manual
• Must embody the Company’s Vision, Mission and Values
• Other duties may be assigned

Expertise: Knowledge & Skills

• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills: Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Expertise: Qualifications

Required:

• Requires a high school diploma
• Experience with machining or handling of delicate metal instruments is desirable
• Requires clear communication to customers, colleagues and management
• Technical degree is desirable
• Occasional overtime and changes in shift scheduling are required to suit customer needs
• Computer knowledge is required

Physical Demands

The employee must frequently lift and/or move up to 50 pounds. The work environment is usually moderate noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Requirements

It is an essential function of this position for an employee to be present and in-person at the physical site(s) of our customers and potential customers. Many of our Healthcare Customers require visits with proof of vaccinations and credentialing clearances. B. Braun Medical North America Companies complies with the ADA and applicable laws regarding reasonable accommodation.

Salary & Benefits

Salary Range: $26.94 - $33.68 hourly

B. Braun offers benefits including healthcare, a 401(k) plan, and tuition reimbursement. For more information, visit www.bbraunusa.com.

Compliance & Equal Opportunity

We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, veteran status, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal. All qualified applicants will receive consideration without regard to protected status.

B. Braun Medical, Inc. Job Posting Location: Allentown, Pennsylvania, United States | Functional Area: Field Service | Working Model: Remote | Days of Work: Monday through Friday | Requisition ID: 4062