Field Service Technician — Hybrid Remote, Customer-Driven

Donnellon McCarthy Enterprises; Cincinnati (OH); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Donnellon McCarthy Enterprises is seeking a Field Service Technician to deliver responsive, customer-focused service across the Cincinnati area. You will diagnose issues, repair machines, test performance, and communicate clearly with customers and internal teams.

The role requires a valid driver's license, a technical education or equivalent experience, hands-on electromechanical aptitude, and a commitment to punctuality, safety, and professional appearance.

Qualifications

• High school diploma or equivalent is required.
• Graduate of a technical school or relevant experience is preferred.
• 2-year degree/diploma in electronics or related field is preferred.

Responsibilities

• Represent the company with professionalism and customer focus.
• Diagnose technical issues with operators and customer representatives.
• Repair machines and replace faulty components as needed.
• Conduct machine testing and verification with operators.
• Monitor service calls via auto dispatch and provide updates to Sales and Customer Service.
• Initiate contact with customers within 60 minutes of call acceptance and set realistic arrival expectations.
• Plan service call sequences to ensure timely completion and meet commitments.
• Complete preventative maintenance and emergency calls within territory.

Skills

Customer relations

Electro-mechanical aptitude

Attention to detail

Self-driven

Active listening

Education

High school diploma or equivalent

Technical school graduate or relevant experience

2-year degree in electronics or related field

Tools

Windows-based notebooks

Basic hand tools

Job description

Donnellon McCarthy Enterprises is seeking a Field Service Technician to deliver responsive, customer-focused service across the Cincinnati area. You will diagnose issues, repair machines, test performance, and communicate clearly with customers and internal teams.

The role requires a valid driver's license, a technical education or equivalent experience, hands-on electromechanical aptitude, and a commitment to punctuality, safety, and professional appearance.