Field Service Technician - Heavy Construction Equipment

Thompson Machinery; Thompson's Station (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, vision & dental

Disability & life insurance

401k matching

Profit Sharing

Paid holidays

Paid time off 15 days +

Tool purchase assistance

Boot allowance

Incentive bonus

Training & development

Job summary

Thompson Machinery is seeking a Field Service Technician to diagnose, repair, and service Caterpillar diesel-powered construction equipment across the region. You will operate largely independently from a company-provided field service truck and report to a Branch Manager.

The ideal candidate has 5+ years of equipment diagnostics experience, with strong troubleshooting skills, and must be able to travel regionally, including nights/weekends as needed. Excellent customer service is essential.

Qualifications

• High school diploma required.
• 5+ years' experience with equipment diagnostics and advanced troubleshooting on construction equipment.

Responsibilities

• Perform preventive maintenance, diagnostics, repair, and service of Caterpillar diesel equipment.
• Troubleshoot, diagnose, and repair Caterpillar engines and power trains.
• Travel within assigned region; overtime, weekends, and occasional overnight travel up to 25%.

Skills

Professionalism

Customer service

Communication skills

Sense of urgency

Education

High school diploma

Technical training program

Job description

Field Service Technician - Construction Equipment

ABOUT US

Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

WHAT YOU WILL DO

Field Service Technicians are responsible for preventive maintenance, diagnostics, repair, and service of Caterpillar diesel powered construction equipment. This is a skilled field service mechanic position working largely independently and out of a company-provided field service truck, performing at a variety of customer locations and service shops. A Field Service Technician reports to a Branch Manager, and serves customers typically located throughout the region.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Read and interpret technical instructions, safety manuals, service manuals, company policies and procedures.
• Works with electric/electronic and hydraulic system schematics, wiring diagrams, and equipment service manuals, and should be proficient in the use of test equipment.
• Provide advanced troubleshooting and high-quality repair service on construction equipment, engines, and power trains to respond to customer needs in a positive, safe, and timely manner, and ensuring maximum value.
• Field Service Technicians have safety, customer satisfaction, and business responsibilities. They identify, troubleshoot, diagnose, and provide quality repairs of Caterpillar equipment and related engine mechanical systems. They are technical experts and primary support contact, responsible for communicating with customers to provide exceptional customer experience.
• Able to travel in an assigned region, and work overtime, weekends, and/or holidays, sometimes with short notice. Overnight travel may occasionally be required (averaging up to 25%).
• Possess and maintain a current, valid state driver's license with a current DOT medical card as required for operating service trucks and for towing.
• Must have a basic set of industrial tools, including but not limited to industrial hand tools, air tools, torque wrenches, and multimeters.
• Able to work flexible schedules, including nights, weekends and on-call hours as required, and must be able to work independently in remote locations.
• May work in an environment where hazards are present.
• Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks.
• Other duties as assigned.

WHAT WE EXPECT OF YOU

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

EDUCATION & EXPERIENCE

• Field Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer training preferred. High school diploma required.
• Five (5) or more years' experience with equipment diagnostics and advanced troubleshooting on construction equipment. Candidates with limited equipment experience, but with strong engine experience will be considered.

KNOWLEDGE, TECHNICAL SKILL, & ABILITIES

• Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
• Demonstrates a sense of urgency and self-initiative, and the personal drive to be successful.
• Excellent communication skills.

WHAT'S IN IT FOR YOU

At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors.

THE BASICS

• Various medical plan options, including a no-cost option
• Vision and dental insurance
• Employer-paid short-term and long-term disability insurance
• Employer-paid basic life insurance
• 401k matching
• Profit Sharing
• 8 paid holidays annually
• Initially up to 15 days of Paid Time Off annually with increase after five years of service
• Employee Assistance Program (EAP)

WHAT SETS US APART

• Competitive pay
• Exposure to world-class CAT training and development
• Tuition Reimbursement
• Tool Purchase Assistance to buy high-quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.