Field Service Technician - Gaithersburg

Washington Suburban Sanitary Commission; Gaithersburg (MD); On-site; USD 36,000 - 61,000; Full time

Job summary

WSSC Water is seeking a Field Service Technician to reads, install, and replace water meters and remote reading devices for residential and commercial properties. You will respond to billing questions and may disconnect/reconnect services for delinquent accounts, while maintaining accurate records.

The role requires troubleshooting metering systems, inspecting sites for compliance, and performing preventive maintenance. Must be able to lift, work outdoors, and operate hand and power tools.

Qualifications

• High school diploma or equivalent.
• At least 1 year meter reading experience.
• Valid driver's license with no more than 4 points.

Responsibilities

• Inspect and install water meters and reading devices in residential and commercial properties.
• Troubleshoot and repair electronic metering systems.
• Disconnect and reconnect water/sewer services for delinquent accounts.
• Maintain records and complete work tickets.
• Drive to job sites and work in outdoor environments.

Skills

Meter reading

Troubleshooting

Hand tools

Driving

Customer service

Education

High school diploma or equivalent

Tools

Electronic metering systems

Electrical testers

Remote reading devices

Job description

The Field Service Technician reads, installs, and replaces small residential and commercial water meters and their reading devices and responds to billing questions. The technician also disconnects and subsequently reconnects water/sewer services of delinquent customers.

Essential Functions

• Troubleshoots and repairs electronic metering systems
• Inspects customer property, including plumbing fixtures for leaks or meter defects, and reports findings to customers and to appropriate Customer Relations staff
• Inspects job site to ensure that conditions are in compliance with WSSC Water standards for meter installation
• Disconnects and subsequently reconnects water/sewer services of delinquent customers
• Installs simple and advanced automatic metering systems
• Installs wiring for meter reading systems
• Installs, replaces, and performs preventive maintenance on residential and commercial water meters, and remote reading devices
• Investigates meter readings out of tolerance
• Locates and performs jobs on appointment schedule
• Maintains accurate records of repairs and completes work tickets and reports
• Performs small meter turn-ons and turn-offs for non-payment and/or customer requests, and may collect payments
• Records daily work activities and prepares periodic reports
• Repairs and replaces malfunctioning, leaky, noisy water meters
• Requisitions supplies and consistently maintains inventory of meters and spare parts on vehicles
• Satisfies on-the-spot customer inquiries regarding billing procedures and consumption problems
• Takes measurements and sketches location of meters and curb boxes
• Uses a wide variety of hand tools (some powered) in cramped and often adverse conditions
• Drives a vehicle to conduct WSSC Water business

Other Functions

• May read meters as required
• May test equipment to troubleshoot small meters
• Performs related duties as assigned

Work Environment And Physical Demands

Work is performed in an outdoor environment

Required Knowledge, Skills, And Abilities

• Good knowledge of various small water meter components, meter operation principles, procedures for assembly and installation of outside and inside meters with and without remote systems, and plumbing code regulations
• Good knowledge of geographical areas of Montgomery and Prince George’s Counties
• Skill in the use of common hand and power tools and equipment
• Ability to perform moderately to heavy physical exertion under adverse weather conditions, terrain and underground vaults
• Ability to resolve mechanical meter problems
• Ability to exercise good interpersonal communications skills
• Good mechanical skills
• Ability to complete first aid training
• Ability to operate and understand electrical circuit testers
• Ability to operate a computer terminal and understand its functions
• Ability to follow verbal and written instructions and to write in a legible manner when preparing work tickets
• Ability to work effectively with Commission employees and the public

Minimum Education, Experience Requirements

• High school diploma or equivalent
• 1+ years meter reading experience in a related industry

Additional Requirements

• Possession of a valid driver’s license, with no more than 4 points, and the ability to obtain and maintain a WSSC Water driver’s permit within 90 days of hire or transfer date
• Working hours include evenings and weekends
• Employees in this position are designated or considered emergency personnel; therefore, the employee must report to work as scheduled or as directed by their supervisor when WSSC Water declares an event that requires emergency personnel to report to work

Preferences

Additional experience is helpful

Salary

$25.75 - $43.80

EEO Statement

WSSC Water is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, marital status or any other characteristic protected by federal, state, or local law. We make employment decisions based on merit, qualifications, and business needs.
Reasonable Accommodations: WSSC Water provides reasonable accommodations to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, practices, or observances, in accordance with applicable law. Applicants who require assistance or an accommodation during the application or hiring process should contact us at [e-mail]

Close Date

09/23/2026

Additional Information

• All applicants selected will be subject to drug screening and a background check/verification.
• This is a Union position under a collective bargaining agreement represented by AFSCME Local 2898.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a valid driver's license with no more than 4 points and with no restrictions (except eyeglasses/contact lenses)?
  • Yes
  • No
• * Do you have a High School diploma or equivalent?
  • Yes
  • No
• * Do you have one year of meter reading experience?
  • Yes
  • No
• * Will you, now or in the future, require sponsorship for employment visa status?
  • Yes
  • No
• Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?
  • Yes
  • No