Field Service Technician - Freemont California

Vero Biotech, Inc.; Fremont, Northern (CA, KY); Hybrid; USD 44,000 - 55,000; Full time

Job summary

Vero Biotech, Inc. is seeking a NOxCare Field Specialist to manage local service for the NOxCARE delivery device at hospital sites.

You will troubleshoot and repair devices on-site, coordinating with Clinical Sales and Educators to ensure customer needs are met from a product-service perspective. The role involves onboarding new customers, replenishment deliveries, and coordinating replacements to minimize downtime.

Qualifications

• High School Diploma or GED required; technical degree preferred.
• Must have strong communication skills and customer-facing experience.
• Ability to perform on-site troubleshooting and minor repairs.

Responsibilities

• Directly supports NOxCARE equipment maintenance and service levels at customer sites.
• Troubleshoot, resolve, and repair NOxCARE device issues on-site.
• Travel to customer sites and interface with hospital staff and internal teams.
• Maintain device logs, calibrations, and regulatory documentation.
• Coordinate ordering of new or replacement devices to minimize downtime.
• Participate in inventory and logistics related to on-site deployments.

Skills

Customer service orientation

Strong communication skills

Valid driving license

Willingness to travel

On-site troubleshooting

Education

High School Diploma or GED

Technical degree

Tools

Repair tools knowledge

Job description

Job Details: Job Location: Freemont, CA 94108, Position Type: Full Time, Salary Range: $32.00 - $40.00 Hourly, Job Shift: Any, Onsite Location: Fremont, CA

The NOxCare Field Specialist will safely manage local service requirements for the NOxCARE delivery device, a medical device, to minimize interruptions to supply to hospital customers and their patients. The NOxCARE Field Specialist will go on-site to the customer's location(s) to troubleshoot and repair device issues, providing critical customer service support. The NOxCARE Field Specialist will serve as the liaison between Clinical Sales and Clinical Educators to ensure customer needs are met from a product service perspective. The NOxCARE Field Specialist will also be directly involved in the start-up or on-boarding of new customers, Noxivent product replenishment deliveries and replacement device deliveries. The NOxCARE Field Specialist will operate under minimal supervision, reporting to an off-site manager.

• Directly supports the day-to-day performance of NOxCARE equipment maintenance and service levels to customers
• Fully understands the NOxCARE device and can troubleshoot, resolve, and repair issues
• Frequently travels to customer sites, communicating professionally and interacting daily with hospital staff regarding devices, managing technical device issues, and customer concerns
• Performs accurate documentation utilizing internal device/system logs and understands device/system settings
• Performs monthly maintenance, calibration, and sensor changes as necessary
• Maintains all regulatory and required company documentation for device maintenance, deliveries, and shipments
• Coordinates packing and shipment of devices that require off-site maintenance
• Coordinates ordering of new, replacement devices as necessary to minimize customer downtime
• Adheres to all manufacturer guidelines for NOxCARE device maintenance
• Maintains sufficient NOxCARE inventory to meet customer needs
• Maintains sufficient parts inventory for device repair
• Delivers recurring orders of Noxivent cylinders to customers
• Participates in "Go Live" activities, ensuring inventory and equipment are delivered, unpacked, and set up on time at customer sites
• Receives incoming calls during off-shift hours from customers (i.e., on-call), which may require an on-site visit to the customer to resolve issues immediately
• Other duties as assigned

Qualifications

• High School Diploma or GED required; technical degree preferred
• Good driving record required
• Minimum of one year of equipment repair experience; biomedical equipment repair experience preferred
• Minimum of one year of experience in a customer-facing and/or customer service role preferred
• Basic computer skills required
• Strong communication skills, including written communication
• Able to lift 50-70 pounds as needed
• Able to bend, stoop, squat, and lift numerous times daily
• Able to travel 75% +/- of time (limited overnight travel)