Field Service Technician (Forklift)

G&W Equipment, Inc.; Charlotte (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Flexible hours

401(k) plan with company match

Medical, Dental and Vision insurance

Short and Long-term Disability

Life insurance

Job summary

G&W Equipment, Inc. is seeking a Field Service Technician for our Charlotte, NC branch. The role involves diagnosing and repairing forklifts and material handling equipment at customer sites. Candidates should possess strong mechanical and electrical troubleshooting skills and experience in the field, alongside a commitment to delivering reliable repairs.

The ideal candidate will have 2+ years of related experience, a valid driver's license, and the ability to lift heavy equipment. The position offers competitive compensation, flexible hours, and comprehensive benefits, including medical, dental, and a 401(k) plan with company match.

Qualifications

• 2+ years of experience repairing forklifts or heavy equipment preferred.
• Experience with multiple forklift brands preferred.
• Valid driver’s license and clean driving record required.

Responsibilities

• Diagnose and repair forklifts and material handling equipment.
• Perform planned maintenance, safety inspections, and emergency repairs.
• Communicate with customers regarding repairs and equipment status.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Hydraulic troubleshooting

Customer service

Job description

G&W Equipment, Inc. is a family-owned dealership for CAT® Lift Trucks, Mitsubishi Forklifts, and Jungheinrich Forklifts. We provide sales, service, and support for material handling and aerial equipment across North Carolina, South Carolina, and Georgia.

Description

A Field Service Technician for our Charlotte, NC branch provides service and repair for forklifts and material handling equipment at customer facilities. This role requires strong diagnostic and troubleshooting skills, the ability to work independently in the field, and a commitment to delivering safe, reliable repairs that keep customer operations running smoothly.

Key Responsibilities

• Diagnose and repair forklifts and material handling equipment (electric, LPG, diesel, and gas)
• Perform planned maintenance, safety inspections, and emergency repairs
• Troubleshoot mechanical, electrical, hydraulic, and electronic systems
• Communicate clearly with customers regarding repairs, recommendations, and equipment status
• Complete service reports and documentation accurately and on time
• Maintain service vehicle, tools, and inventory in a professional manner
• Follow all safety policies and procedures

Qualifications

• 2+ years of experience repairing forklifts or heavy equipment preferred
• Experience working with multiple brands of forklifts preferred
• Strong mechanical, electrical, and hydraulic troubleshooting skills
• Ability to work independently with minimal supervision
• Valid driver’s license and clean driving record
• Good communication and customer service skills
• Ability to lift up to 50 lbs and work in varying environments

What We Bring to the Table

• Competitive compensation and PTO
• Extensive hands‑on training and advancement opportunities
• Flexible hours with the opportunity for overtime
• 401(k) plan includes a 100% company match up to the first 6% of savings
• Medical (HSA and PPO options), Dental and Vision insurance
• Short and Long-term Disability – no cost to you
• Life insurance – company paid with option to purchase more

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.