Field Service Technician/Electrical-UPS - El Paso, TX
Vertiv Corporation
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Resumo da oferta
Vertiv Corporation is seeking a Customer Engineer to perform installation, commissioning, scheduled and emergency service on UPS and power distribution equipment. Travel is required, with on-site customer interaction and safety compliance at customer sites.
The role emphasizes reporting, collaboration with sales and services teams, and maintaining equipment to ensure first-time fixes and safety in a fast-paced environment.
Qualificações
- ASEET/AMEET or progress towards is preferred.
- 4+ years military experience in a related technical field is preferred.
- 2+ years of relevant industry experience is preferred.
Responsabilidades
- Perform service tasks as assigned and per company policies.
- Capable of supervised or independent work after training completion.
- Provide on-site and phone support to customers.
- Coordinate with Technical Support on issues.
- Follow Field Change Notices and safety guidelines.
Conhecimentos
Ferramentas
Descrição da oferta de emprego
Job Description At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.
Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
Company leaders have many years of hands-on Field Service experience in this industry and many others
Tremendous focus is placed on employee technical and leadership development
Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
- Company vehicle
- smartphone
- laptop
- personal protective equipment (PPE)
- other tools-of-the-trade
- 401k
- Profit Sharing
- & Generous PTO/Vacation Plan
- Medical
- Vision & Dental & more
Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
Company-wide commitment to promoting a strong work/life balance
An employer-of-choice for Veterans with technical backgrounds
The Customer Engineer (CE) is responsible for installation, commissioning, scheduled and emergency service on all Small to Large UPS, Power Distribution Units and other Power Products, & Battery system products serviced by Vertiv, commensurate with appropriate classroom and on-the-job training.
The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers, co-workers, sales representatives and others as appropriate.
- Perform service tasks as assigned and as per company policies and procedures
- Capable of working under direct supervision or independently based upon training completion
- Render on-site and phone assistance to customers
- Communicate with Technical Support on technical or procedural issues
- Implement Field Change Notices per published guidelines
- Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips[CS1]
Operate in a safe manner in accordance with published safety guidelines
Maintain and operate company vehicle in accordance with local laws and company policy
Must wear appropriate PPE as per company guidelines and accordance with job duties
Adhere to Fatigue Management policy guidelines
Complete required Vertiv safety training assignments on time.
Adhere to on-site Customer safety requirements when applicable.
Report all work-related accidents or injuries within 8 hours to the appropriate personnel.
Complete accurate and timely administrative tasks (i.e. Timecards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines[CS2]
Maintain individual inventory and perform cycle counts in accordance with company policy
Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies
Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer where applicable
Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
Strive to provide all customers a "first time fix" for their equipment
Maintain customer satisfaction rates per company guidelines
Attend Customer Meetings as required
Maximize productivity by combining service opportunities
Complete all technical and administrative work in an efficient and timely manner
Capable of making technical and commercial decisions under pressure
Properly evaluate site and equipment for appropriate billing status
Maintain productive utilization rate per company guidelines
Perform inventory cycle counts per company guidelines
Adhere to company dress code and safety regulations
Meet or exceed on-site response time requirements for each customer
Understand and comply with company startup/escalation processes and procedures
Maintain proper and adequate level of internal communications
- ASEET or AMEET, or progress towards, is preferred
- 4+ years military experience in a related technical field
- 2+ years of relevant industry experience
- Communicate professionally and respectfully in both written and verbal forms
- Manage time effectively by prioritizing and balancing technical tasks with administrative tasks
- Collaborative with peers, customers, suppliers, and leadership
- Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion
- Make basic site evaluation skills to include: environmental temperature, and general operating conditions
- Familiarity with electrical / electronic test equipment and fundamentals
- Follow written technical documentation (i.e. procedures and product manuals) to perform service tasks
- Employ elementary fix/repair techniques based on directed supervision
- Complete service tasks and return unit to full operating conditions based upon directed supervision
- Summarize and report all work related tasks performed in written and verbal form
- Efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.)
- Travel is required
- Flexible schedules (weekends, evenings, and holidays)
- Valid driver's license
- May have on-call responsibilities
- Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.
While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.
Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
- Promote transparent & open communication
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com.
The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.
Safety. Integrity. Respect. Teamwork. Inclusion.
High-Performance Culture • Customer Focus • Operational Excellence • Innovation • Financial Strength
Own it • Act with urgency • Foster a customer-first mindset • Think big and execute • Lead by example • Drive continuous improvement • Learn and seek out development • Promote transparent & open communication
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.
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