Field Service Technician (Dispenser - Concrete Admixtures) South Carolina

Mapei; Columbia (SC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Company vehicle

Free medical insurance

401K with 6% match

Dental and vision programs

Telemedicine

Job summary

MAPEI Corporation is hiring a Dispenser Technician for its Concrete and Cement Admixtures Team. You will assemble, install, calibrate, and service dispenser equipment, working closely with area sales reps to support installations and troubleshooting.

Travel within the region is required as you build customer relationships, ensure uptime, and contribute to growth of our admixtures business with comprehensive benefits and competitive pay.

Qualifications

• High school diploma or GED is required.
• Trade certification or 4+ years’ experience in construction or dispenser equipment preferred.
• Proficient in mechanical, electrical, and basic plumbing systems.
• Ability to read and interpret mechanical/electrical drawings.
• Valid driver’s license and good driving record.
• Physically able to lift up to 50 lbs. (100 lbs. with assistance).
• Strong organizational, planning, and customer service skills.
• Effective communication and conflict management.
• Ability to travel within the assigned region.

Responsibilities

• Dispenser assembly, installation, calibration, and service of equipment.
• Perform preventive and emergency repairs to ensure uptime.
• Maintain service logs, inventory, and parts availability.
• Coordinate installation and service schedules with supervisor.
• Partner with Sales to build customer relationships.

Skills

Mechanical proficiency

Electrical systems

Plumbing systems

Reading drawings

Customer service

Planning & scheduling

Travel readiness

Education

High school diploma or GED

Trade certification or 4+ years experience

Job description

Join MAPEI Corporation A global leader in manufacturing construction chemicals and building materials — including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration. We are currently hiring a Dispenser Technician for our Concrete and Cement Admixtures Team. In this role, you’ll collaborate with area sales representatives to support customer installations, maintenance, and troubleshooting of dispenser equipment. You’ll help build customer relationships, ensure operational excellence, and contribute to the continued growth of our admixtures business.

Key Responsibilities

• Dispenser Assembly, Installation, and Service
  Assemble, install, calibrate, and maintain dispenser equipment, including electrical and mechanical components.
  Perform preventive and emergency repairs to ensure uptime and reliability.
  Assist customers with proper use and maintenance of equipment.
  Maintain service logs, equipment inventory, and ensure parts availability.
  Coordinate with your supervisor to plan efficient installation and service schedules.
• Customer Relations & Support
  Partner with Sales Representatives to build and maintain professional customer relationships.
  Support product demand and service needs through timely, quality interactions.
  Call in delivery orders as needed and respond promptly to customer requests — overnight travel may be required.
• Planning, Scheduling & Administration
  Plan and schedule daily, weekly, and monthly service work.
  Execute administrative duties including equipment ordering, expense reports, calibration tracking, and compliance documentation.
  Follow all company policies, work procedures, and safety regulations.
  Perform other duties as assigned.

What’s in it for you

• In this role, you will earn a competitive annual base salary of $60,000-$85,000 based on your experience and qualifications.
• This position is also eligible for an annual discretionary bonus, which is a variable percentage of your base salary, based on individual performance and company results.
• Company vehicle and fuel card
• FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions.
• 17 Days of paid, sick and vacation time annually (days are prorated in year one).
• 401K retirement with up to 6% matching program.
• Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services.
• Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more

Qualifications

• High school diploma or GED required.
• Trade certification or 4+ years’ experience in construction or dispenser equipment preferred.
• Proficient in mechanical, electrical, and basic plumbing systems.
• Ability to read and interpret mechanical/electrical drawings.
• Valid driver’s license and good driving record.
• Physically able to climb, bend, stretch, and lift up to 50 lbs. independently (100 lbs. with assistance).
• Strong organizational, planning, and customer service skills.
• Effective oral and written communication; able to manage conflict and build positive relationships.
• Ability to maintain a high travel requirement in the assigned region.
• Equal Opportunity Employer – Minority/Female/Disability/Veteran (M/F/D/V)MAPEIP2

MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations. Working for MAPEI, our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products.

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