Field Service Technician | DGI

SmithCurl Communications, Inc.; Boston (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

SmithCurl Communications, Inc. in Boston, MA seeks an AV Field Service Technician to support, maintain and service installed audio-visual systems at client sites.

The role emphasizes restoring functionality with a superior customer experience and requires extensive AV knowledge and hands-on troubleshooting skills. Responsibilities include diagnosing issues, performing inspections, updating firmware, and collaborating with installation teams to support new deployments.

Qualifications

• Experience troubleshooting commercial AV systems including hardware, software and network issues.
• Strong knowledge of AV systems: installation, configuration and maintenance.
• Experience with video conferencing platforms and equipment.
• Hands-on experience with lighting and projection systems in professional spaces.
• Ability to read AV drawings, technical drawings and wiring diagrams.
• Proficient with test equipment (Fluke, ohmmeter, Wireshark).
• Crimp cable terminations and using a digital multimeter.
• Ability to think independently, solve problems and manage responsibilities.
• Plan and organize tasks to meet deadlines.
• Conduct meetings, deliver presentations and provide solution training.
• Excellent written and verbal communication; strong customer service.
• Highly organized with good time management.
• Driver's license and reliable transportation.

Responsibilities

• Diagnose and resolve technical issues affecting installed AV systems at client locations.
• Perform routine inspections and test equipment to ensure optimal performance.
• Restore functionality to client systems while delivering an exceptional customer experience.
• Complete service calls and document findings, repairs, and system status.
• Communicate clearly with clients regarding system status and improvements.
• Troubleshoot complex audio, video, and control systems.
• Collaborate with project and installation teams for AV deployments.
• Update firmware and system configurations as needed.
• Ensure systems align with customer requirements, safety standards and best practices.

Skills

AV troubleshooting

Customer service

Communication

Problem solving

Project planning

Public speaking

Time management

Reading drawings

Team collaboration

Independent work

Education

AVIXA CTS & CTS-1

Crestron 101

Syn-Aud-Con Course 50

Unified Communications (Zoom, MS Teams)

Audio DSP (All Manufacturers)

Tools

Fluke multimeter

Ohmmeter

Wireshark

Digital multimeter

Crimping tools

Hand and power tools

Job description

Summary

The AV Field Service Technician is a full-time, on-site role based in Boston, MA, responsible for supporting, maintaining, and servicing installed audio-visual systems at client locations. This role delivers an exceptional customer experience with an emphasis on restoring functionality to client systems, requiring an extensive audio and video background and a proven ability to troubleshoot complex audio, video, and control systems.

Core Values

All work will be performed in alignment with DGI's Core Values: Emotional Intelligence, Teamwork, Laughter, Knowledge, and a Winning Mentality.

Responsibilities

• Diagnose and resolve technical issues affecting installed audio-visual systems at client locations.
• Perform routine inspections and test equipment, including displays, projectors, lighting systems, and video conferencing setups, to ensure optimal performance.
• Restore functionality to client systems while delivering an exceptional customer experience.
• Complete service calls and document findings, repairs, and system status.
• Communicate clearly with clients regarding system status, ongoing issues, and recommended improvements.
• Troubleshoot complex audio, video, and control systems.
• Collaborate with project and installation teams to support ongoing and new AV deployments.
• Update firmware and system configurations as needed.
• Ensure systems align with customer requirements, safety standards, and industry best practices.

Qualifications

• Experience troubleshooting commercial AV systems, including hardware, software, and network-related issues.
• Strong knowledge of AV systems, including installation, configuration, and maintenance of integrated AV solutions.
• Experience with video conferencing platforms and equipment, including setup, testing, and user support.
• Hands-on experience with lighting and projection systems used in boardrooms, classrooms, and other professional spaces.
• Ability to read and interpret AV drawings, technical drawings, wiring diagrams, and equipment specifications.
• Proficient with test equipment (Fluke, ohmmeter, Wireshark) to collect data and analyze failures; competent with hand and power tools.
• Skilled in performing crimp cable terminations and using a digital multimeter.
• Ability to independently think, solve problems, and manage responsibilities with minimal supervision.
• Ability to plan, organize, and implement tasks to complete projects by specific deadlines.
• Ability to conduct business meetings, deliver presentations, and provide solution training.
• Excellent written and verbal communication skills, with the ability to explain technical issues in clear, accessible language.
• Superior customer service skills, with the ability to remain effective in stressful situations.
• Highly organized, with strong personal time management and the ability to manage multiple tasks simultaneously.
• Responsible, self-motivated, personable, and professional demeanor.
• Proficient with Microsoft Office 365 Suite applications.
• Valid driver's license and reliable transportation.

Required Certifications & Courses

• AVIXA
  • CTS & CTS-1
  • Essentials of AV Technology
• Crestron
  • Crestron 101
• Syn-Aud-Con
  • Course 50
• Other
  • Audio DSP (All Manufacturers)
  • Unified Communications (Zoom, Microsoft Teams)

Travel Requirement

Regular travel to client sites within the Boston, MA area and out of state for project support and training.

Physical, Mental & Environmental Requirements

• Ability to maintain composure in high-pressure situations while upholding company values.
• Perform tasks that involve standing, walking, sitting, and use of manual dexterity.
• Engage in activities requiring reaching, grasping, and carrying light objects.
• Adapt to varying noise levels, ranging from moderate to occasionally high.
• Be prepared for occasional outdoor work, with exposure to seasonal temperature variations.