Field Service Technician – Construction Equipment

Thompson Machinery; La Vergne (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

Thompson Machinery is seeking a skilled Field Service Technician to manage maintenance, diagnostics, and repairs of Caterpillar construction equipment. The position requires independence, strong technical skills, and a commitment to customer service, ensuring high-quality repairs and adherence to safety protocols. Join a company with a longstanding reputation in the machinery industry for a fulfilling career.

Benefits

Competitive salary

Comprehensive benefits package

Career development opportunities

Qualifications

• Five or more years' experience with equipment diagnostics.
• Must possess and maintain a valid driver's license.
• Able to work flexible schedules, including nights and weekends.

Responsibilities

• Perform preventive maintenance and repairs on construction equipment.
• Communicate effectively with customers to ensure satisfaction.
• Maintain safety and cleanliness in the work area.

Skills

Equipment diagnostics

Technical communication

Customer service

Education

High school diploma

Field Service Technician training

Tools

Industrial hand tools

Air tools

Torque wrenches

Multimeters

Job description

Field Service Technician – Construction Equipment

Join to apply for the Field Service Technician – Construction Equipment role at Thompson Machinery

Field Service Technician – Construction Equipment

3 days ago Be among the first 25 applicants

Join to apply for the Field Service Technician – Construction Equipment role at Thompson Machinery

Get AI-powered advice on this job and more exclusive features.

JOB PROFILE

Field Service Technicians are responsible for preventive maintenance, diagnostics, repair, and service of Caterpillar diesel powered construction equipment. This is a skilled field service mechanic position working largely independently and out of a company-provided field service truck, performing at a variety of customer locations and service shops. A Field Service Technician reports to a Branch Manager, and serves customers typically located throughout the region.

JOB PROFILE

Field Service Technicians are responsible for preventive maintenance, diagnostics, repair, and service of Caterpillar diesel powered construction equipment. This is a skilled field service mechanic position working largely independently and out of a company-provided field service truck, performing at a variety of customer locations and service shops. A Field Service Technician reports to a Branch Manager, and serves customers typically located throughout the region.

About The Company

Thompson Machinery is a Caterpillar equipment dealer serving the middle and west Tennessee and northern Mississippi region. Since 1944, Thompson Machinery has been an industry leader, renowned for superior solutions, lasting relationships, and stronger communities. Serving a broad range of customers in the construction, forestry, mining, industrial, governmental, and agricultural industries, as well as trucking, power generation, and marine businesses, Thompson Machinery is a total equipment solution provider.

Basic Requirements

• Field Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer training preferred. High school diploma required.
• Five (5) or more years’ experience with equipment diagnostics and advanced troubleshooting on construction equipment. Candidates with limited equipment experience, but with strong engine experience will be considered.
• Able to work flexible schedules, including nights, weekends and on-call hours as required, and must be able to work independently in remote locations.
• Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
• Demonstrates a sense of urgency and self-initiative, and the personal drive to be successful.
• Excellent communication skills.
• Possess and maintain a current, valid state driver’s license with a current DOT medical card as required for operating service trucks and for towing.
• Must have a basic set of industrial tools, including but not limited to industrial hand tools, air tools, torque wrenches, and multimeters.
• Able to travel in an assigned region, and work overtime, weekends, and/or holidays, sometimes with short notice. Overnight travel may occasionally be required (averaging up to 25%).
  
  
  

Responsibilities

Field Service Technicians should be able to read and interpret technical instructions, safety manuals, service manuals, company policies and procedures. Works with electric/electronic and hydraulic system schematics, wiring diagrams, and equipment service manuals, and should be proficient in the use of test equipment. The position is responsible for providing advanced troubleshooting and high-quality repair service on construction equipment, engines, and power trains to respond to customer needs in a positive, safe, and timely manner, and ensuring maximum value.

Field Service Technicians have safety, customer satisfaction, and business responsibilities. They identify, troubleshoot, diagnose, and provide quality repairs of Caterpillar equipment and related engine mechanical systems. They are technical experts and primary support contact, responsible for communicating with customers to provide exceptional customer experience.

Safety

• Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
• Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.
  
  
  

Customer Satisfaction

• Respond to all customer requests in a professional and courteous, timely and responsive manner.
• Maintain a clean, professional personal appearance at all times, meeting all Company standards for professionalism.
• Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.
  
  
  

Business

• Supports the organization’s mission, vision, and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
• Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
• Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
• Maintain company and product confidentiality.
• Attend and participate in all meetings, training, and activities as required.
• Adhere to all Company policies and departmental procedures and rules.
• All other duties as assigned.
  
  
  

Work Conditions

• All locations offer clean, safe working conditions; however, the position may work in situations where hazards may be present. Therefore, a detailed knowledge of equipment and engines is a must as well as a demonstrated proficiency in service and repair of equipment using standard safety procedures.
• Communicate effectively, verbally and in writing.
• Must be honest, reliable, and dependable, and display a positive attitude.
• Must be able to work well under occasional pressure or within work standards and deadlines.
• Must be able to work independently and/or with others in a team environment.
• Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
• Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance.
  
  
  

Physical Requirements

• Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
• Able to lift up to 50-80 pounds occasionally.
  
  
  

Thompson Machinery offers competitive salaries and a complete benefits package.

Compensation for this position will be commensurate with the candidate’s experience and background.

Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Machinery Manufacturing

Referrals increase your chances of interviewing at Thompson Machinery by 2x

Get notified about new Construction Technician jobs in La Vergne, TN.

Elmington Construction - Fall Internship

Immediate start for Apartment Make Ready/ Punch Technician $21hr - Apply Now !

Maintenance Technician - Hendersonville, Tennessee

Construction Superintendent (National Traveling)

Concrete Construction Internship/Trainee Opportunity - Nashville, TN

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.