Field Service Technician - Commercial Refrigeration & Kitchen Equipment

Joe Warren & Sons Co., Inc.; Manchester (NH); On-site; USD 60,000 - 115,000; Full time

Job summary

Join a dynamic force in commercial refrigeration and food equipment services as a Field Service Technician. This role involves traveling to client sites to diagnose and repair refrigeration and ice machine equipment, ensuring top-tier service and customer satisfaction. With a strong emphasis on safety and quality, you will engage with manufacturers and customers while maintaining an organized inventory of parts and tools. Enjoy a competitive compensation package, comprehensive health benefits, and opportunities for career growth in a supportive and community-focused environment.

Benefits

401k with 4% Safe Harbor Match

Comprehensive Health Benefits

Company Vehicles

Flexible On-call with Overtime

Paid training and tuition assistance

Life & Disability Insurance

Company-funded holidays

Generous PTO

Referral bonuses

Professional development opportunities

Qualifications

• Minimum 5 years experience in refrigeration/ice machine repair.
• Ability to lift and carry items weighing up to 75 pounds.

Responsibilities

• Travel to client sites to diagnose and repair refrigeration equipment.
• Ensure clear and accurate paperwork for all customer services.

Skills

EPA certification

Customer service skills

Multitasking

Problem-solving

Physical stamina

Education

High School diploma or GED

Tools

Hand tools

Refrigeration equipment

Job description

Field Service Technician - Commercial Refrigeration & Kitchen Equipment

Field Service Technician - Commercial Refrigeration & Kitchen Equipment

2 days ago Be among the first 25 applicants

Field Service Technician - Commercial Refrigeration & Kitchen Equipment (New Hampshire)

Join the Joe Warren & Sons Co. (JWS) family, a dynamic force in commercial refrigeration and food equipment services across New England. Since 1991, our family-led business anchored in Norwood, MA, has combined an industry-leading reputation for quality service with a profound respect for our community and team. As we chart an exhilarating growth phase, we're eager to bring aboard a Refrigeration Field Service Technicianout of our Brentwood, NH location to support this growth.

Total Compensation: $60,000.00 - $115,000.00+ per year based on experience

Field Service Technician Responsibilities

• Travel to client sites to diagnose and repair refrigeration and ice machine equipment
• Ensure clear and accurate paperwork for all customer services
• Coordinate with the Parts Department for precise parts identification and ordering
• Ensure timely and professional installation of ordered parts
• Keep the service truck tidy and maintain an organized inventory of parts and tools
• Engage with manufacturers, sales reps, dealers, and customers
• Identify service challenges, gather relevant data, and formulate effective solutions
• Collaborate with manufacturers for equipment diagnosis when required
• Offer top-tier service and clearly communicate service requirements to customers
• Advocate for and suggest additional JWS services to customers as appropriate
• Physical requirements:Role involves physical activity, including walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of an 8-hour workday. Candidates should be prepared for windshield time, which involves driving between client locations to perform service visits
  
  

Field Service Technician Qualifications

• EPA certification and a strong emphasis on safety
• Ability to climb stairs and ladders
• Adept at multitasking and adapting to varying tasks
• Emphasis on customer understanding and satisfaction
• High School diploma or GED and a valid driver’s license
• Ability to lift and carry items weighing up to 75 pounds
• Independent worker and effective team collaborator
• Proficiency in using hand tools
• Demonstrated ability to complete assignments with little to no supervision
• Previous experience in gas, electric, plumbing, and/or steam repairs is an asset
• Minimum of 5 years of experience in refrigeration/ice machine equipment repair or a related field
• Strong organizational skills and a proactive, team-oriented mindset
• Physical capability to undertake tasks requiring walking, standing, driving, sitting, squatting, kneeling, reaching, bending, twisting, and turning for up to 8 hours
  
  

Field Service TechnicianBenefits:

• Attractive compensation package with periodic reviews, bonuses, and increments
• Very competitive 401k with a 4% Safe Harbor Match
• Comprehensive Health Benefits: Medical, Dental (FREE), Vision, and HSA
• Ready-to-Go Company Vehicles: Equipped with all necessary tools and equipment
• Flexible On-call with Overtime: Infrequent on-call schedules and plentiful OT opportunities with incentive pay
• Career Growth: Paid training, tuition assistance, and numerous advancement opportunities
• Mentoring Incentives: Earn extra by mentoring through our Experienced Training Program
• Life & Disability Insurance for your peace of mind
• Benefit from our company-wide Bonus incentive program with quarterly payouts
• Enjoy 9 company-funded holidays along with generous PTO
• Robust career progression opportunities
• Referral bonuses for expanding the JWS family
• Vast training and professional development prospects
• Tuition reimbursement and individual developmental plans for continual growth
  
  

We are currently unable to sponsor work visas for this position. Applicants must be authorized to work in U.S. without sponsorship.As an Equal Opportunity Employer, we provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service, or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state, or local laws.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Internet Publishing

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