Field Service Technician - Commercial Laundry Equipment

Alliance Laundry Systems LLC; Hanceville (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Alliance Laundry Systems Distribution is seeking a Service Technician to repair commercial laundry equipment at customer facilities, traveling from home to sites across the Northern Birmingham, AL market. You will troubleshoot, install parts, and document service activities and travel details.

The role requires strong customer service, a clean driving record, and the ability to work with service managers, parts staff, and vendors to ensure high-quality repairs and timely maintenance.

Qualifications

• High school degree or equivalent is required.
• Minimum of 2+ years of mechanical repair experience; laundry equipment experience preferred, but not required.
• Working knowledge of electrical testing tools and/or other diagnostic/programming tools.
• Experience in telephone and email/ticketing dispatch system-based customer support preferred.
• Proficient computer skills including using MS Outlook, Word, and Excel preferred.

Responsibilities

• Troubleshoot and repair commercial laundry equipment (On Premises Laundry & Vended).
• Install replacement parts as needed.
• Accurately document all service activities, including time and materials.
• Accurately document all travel activities, including mileage and fuel purchases.
• Communicate effectively with customers regarding repair work to ensure satisfaction.
• Communicate effectively with service manager, parts department, and vendors to facilitate accurate work product.
• Maintain tools, service equipment, and service vehicle (company supplied).
• Assist the install crews with equipment installations and deliveries.
• Other tasks and responsibilities as required to maintain efficient department operations.

Skills

Mechanical repair

Electrical testing tools

Diagnostic tools

Customer communication

Reading drawings

Education

High school degree

Tools

MS Outlook

MS Word

MS Excel

Job description

Alliance Laundry Systems Distribution is seeking a Service Technician to repair commercial laundry equipment at customer facilities, traveling from home to sites across the Northern Birmingham, AL market. You will troubleshoot, install parts, and document service activities and travel details.

The role requires strong customer service, a clean driving record, and the ability to work with service managers, parts staff, and vendors to ensure high-quality repairs and timely maintenance.