Field Service Technician - Coffee & Vending Equipment

Aramark; Charlotte (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Aramark is seeking a Field Service Technician for Coffee & Vending equipment in Charlotte, NC. You will diagnose, repair, and recondition equipment at customer locations and in profit centers, including installation and servicing to ensure optimal operation.

You will handle electrical/mechanical diagnostics, maintain documentation, and uphold safety standards while building positive customer relations. This role requires lifting and physical activity, with PPE as needed.

Qualifications

• High School Diploma or GED required.
• Solid understanding in repairing small electrical appliances.
• Willing to learn how to connect equipment to water sources, add lines and drainage when vital.
• Willing to learn how to work with copper, braided and pex lines (6 months to 1 year experience or vocational training).
• The ability to read and write in English is required.
• Must possess effective communication and customer service skills.
• Incumbent must have an acceptable driving record and a valid driver’s license.
• Role may require lifting, bending, pushing, pulling and/or extended walking; PPE may be used.

Responsibilities

• Calls on customers to investigate operating difficulties of equipment; diagnose problems and determine corrective actions.
• Make repairs or adjustments to equipment to restore operation.
• Clean and maintain equipment on location and exchange decanters and clean brewers.
• Document closing calls, invoice completion, asset verification, and customer documentation.

Skills

Electrical repair

Customer service

English literacy

Communication skills

Education

High School Diploma or GED

Job description

Field Service Technician - Coffee & Vending Equipment

Location: Charlotte, NC, US

Career Area: Facilities

Information at a Glance

Job Description

The Field Service Technician - Coffee & Vending equipment is responsible for repairing and reconditioning equipment in the profit center and/or customer locations. Responsible for installation of equipment for customer accounts and is responsible for diagnostics of mechanical, electrical, and plumbing problems and takes corrective action. Provides customer assistance in resolving customer questions, problems, or complaints regarding equipment.

Job Responsibilities

• Calls on customers as assigned by Service Manager or General Manager to investigate operating difficulties of equipment. Diagnoses problems and figures out reasons and the nature of correction.
• Makes repairs or adjustments to equipment to return the equipment in working order.
• Cleans and maintains equipment on location including exchanging decanters and cleaning brewers.
• Documentation including verification of the closing calls, invoice completion, asset verification and any required customer documentation
• Repairs and refurbishes equipment; maintain spare parts levels.
• Ability to accurately collect work completed in company provided mobile device.
• Maintains a good working relationship and liaison with customers to maintain a positive image of the company and product.
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys, and installations.
• Maintains service area and vehicle in a clean and organized condition. Follows company guidelines on safety and operates vehicle in a safe manner.
• Completes weekly Driver Report and follows guidelines in the Fleet Manual.
• Follows all safety standards and policies set by manufacturers and company.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• High School Diploma or GED required
• Solid understanding in repairing small electrical appliances.
• Must be willing to learn how to connect equipment to water sources, add additional lines and drainage when vital.
• Must be willing to learn how to work with copper, braided and pex lines. This skill is normally developed through six months to one year of experience in the equipment service operations or through vocational training.
• The ability to read and write in English is required.
• Must also possess effective communication and customer service skills.
• Incumbent must have an acceptable driving record and a qualified driver's license.
• This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking & standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work -our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

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