Field Service Technician Coffee/Espresso

Smart Care Equipment Solutions; Washington (District of Columbia); Hybrid; USD 33,062 - 38,572; Full time

Benefits offered by this job

401(k) with company match

3 weeks of PTO

Holidays and floating holidays

Medical, dental, and vision coverage

Company vehicle and fuel card

Repair/service tools, cellphone

Training provided

Overtime opportunities

Job summary

Smart Care Equipment Solutions is seeking a field service technician to service coffee machines, espresso machines, and combi‑ovens at commercial locations. You will perform installation, repair, preventive maintenance, and equipment cleaning while ensuring top-tier customer service.

The role requires troubleshooting, reading schematics, and using a multimeter, with a focus on safety and reliability. A company vehicle and training are provided.

Qualifications

• Ability to troubleshoot, test, repair, and service technical equipment.
• Knowledge of basic electricity (amperage, voltage, resistance) and ability to read basic schematics.
• Ability to understand, read, and utilize a multimeter.
• Familiar with basic tools and multimeter.
• Basic understanding of Microsoft Office.
• Valid driver’s license.

Responsibilities

• Provide professional, courteous service and deliver high value to customers.
• Respond to 24‑hour service; troubleshoot, diagnose, repair, and resolve issues.
• Perform installation, removal, and preventive maintenance of commercial restaurant equipment.
• Keep equipment education current and broaden technical skills.
• Manage parts delivery, inventory, and parts inventory efficiency.
• Record and complete work orders accurately with documentation.
• Coordinate with dispatch, management, warehouse, and technicians.
• Deliver superior customer service and build long‑term customer relationships.
• Maintain professional appearance and keep service vehicle clean.

Skills

Troubleshooting

Electrical basics

Multimeter reading

Schematic reading

Tools familiarity

Microsoft Office

Valid driver’s license

Reliability/punctuality

Heavy lifting

Tools

Repair tools

Job description

$1,000 Sign-On Bonus

Pay Range: $24-28 per hour (Based on Experience)

VP Coffee – a Smart Care company, is a distributor and stocking dealer of specialty coffee equipment and espresso machines. This position will service coffee machines, espresso machines, and combi‑ovens in various commercial customer locations. We provide sales and services and offer consultation, professional training, café design, and full support from idea conception to daily operations.

Responsibilities

• Professional, courteous, and motivated to deliver the highest value service.
• Reactive 24‑hour service to include equipment troubleshooting, diagnosis, repair, and resolution.
• Perform effective and efficient services to ensure customer satisfaction and product performance, including timely repair, installation, and removal of commercial restaurant equipment, scheduled preventive maintenance, and cleaning.
• Demonstrate the ability to remain current on all equipment education and continually broaden the scope of technical skill‑set and theory of operation.
• Order and schedule delivery of repair parts and maintain inventory.
• Follow company policy to accurately record and complete work orders while maintaining accurate documentation.
• Effective interaction with internal dispatch, management, warehouse, and technician teams.
• Deliver superior customer service focusing on customer needs, developing and retaining positive relationships while creating and executing solutions in collaboration with customers.
• Always maintain a professional and clean appearance, while keeping the service vehicle clean and neat.

Qualifications and Skills

• Ability to troubleshoot, test, repair, and service technical equipment.
• Knowledge of basic electricity (amperage, voltage, and resistance) and ability to read basic equipment schematics.
• Ability to understand, read, and utilize a multimeter.
• Ability to work flexible shifts.
• Familiar with basic tools and multimeter.
• Basic understanding and skill‑set of Microsoft Office.
• Valid driver’s license.
• Strong organizational skills, attention to detail, sense of urgency in responsiveness.
• Ability to adapt to workplace environment & organizational change.
• Must be reliable, dependable, punctual, maintain good attendance, and be conscientious about product performance.
• Able to lift and move heavy restaurant equipment when needed.

Benefits

• 401(k) with company match
• 3 weeks of PTO
• Holidays and floating holidays
• Medical, dental, and vision coverage
• Company vehicle and fuel card
• Repair/service tools, supplies, cellphone
• Training provided
• Overtime opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.

All qualified applicants are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [e-mail].