Field Service Technician - Cleveland, OH

Rivian; Cleveland (OH); Presencial; USD 35.000 - 53.000; Jornada completa

Descripción de la vacante

Rivian is seeking a hands-on Field Service Technician to support Rivian vehicle repairs. You will work in a dynamic environment, collaborating with a service team, and may travel to the production plant or work remotely as business needs demand.

This position emphasizes on-site service with flexibility to operate remotely or travel, requiring strong diagnostic skills, high‑voltage awareness, and a customer‑facing, professional demeanor.

Formación

• High School Diploma, GED, or equivalent preferred.
• Graduated from an accredited automotive repair school preferred.
• 5+ years in a traditional auto repair shop preferred.

Responsabilidades

• Follow repair procedures efficiently while ensuring quality and safety.
• Diagnose, repair, install, and inspect vehicles as assigned.
• Support repairs outside of service centers as needed.
• Conduct road tests to verify repair quality.
• Maintain parts ordering, receiving, and inventory.

Conocimientos

Automotive repair

Reading electrical schematics

Driver's license

Fault diagnosis basics

Communication with customers

Educación

High School Diploma or GED

Automotive repair school diploma

Herramientas

Hand tools

Power tools

Laptop proficiency (Windows/Mac)

repair documentation system

Descripción del empleo

About Us

Rivianis on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

This position is for a hands-on Field Service Technician who will support Rivian vehicle repairs. The role requires a collaborative, team-oriented individual capable of working in a dynamic, fast-paced environment. While the role is based in a primary location, it may require operating remotely or traveling to various locations, including the production plant, to provide vehicle support as business needs demand. This job description outlines the full spectrum of skills required, and candidates will be assessed against this spectrum to determine the appropriate level for their expertise. This is a level-agnostic posting designed to recruitTechniciancandidates across various seniority levels in the organization; specific level availability fluctuates and is determined by current business needs.

Responsibilities

• Follow Rivian repair procedures with efficiency without compromising quality and safety
• Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles
• Assist or support vehicle repairs in a setting outside of a service center
• Conduct road tests on vehicles to ensure quality of the repair
• Perform necessary parts operations such as parts ordering, receiving, shipping and inventory
• Stay up to date with technical skills and required training
• Support campaigns and containment initiatives
• Maintain and process accurate expense reporting as needed
• Maintain high quality work and efficiency while working with little supervision
• Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
• Provide service support to the field to support the Service organization
• Ability to perform duties and communicate with a high level of professionalism, in a customer facing environment
• Ability to properly document repairs completed and in process
• This role may transition from remote to on-site and require in-person work, on-site at the service center should one be opened within 90 miles or 2 hours of the employee’s assigned remote work location.
• Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant
• Operate remotely until the local service center opens, if applicable
• This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.

Qualifications

• High School Diploma, GED, or other recognized high school equivalency credential preferred.
• Graduated from an accredited automotive repair school preferred
• 5 or more years experience in a traditional automotive repair shop preferred
• Proficient in using hand tools and power tools
• Proficient in navigating a laptop or computer in a windows or Mac environment
• Know basics of diagnosis and workflows
• Able to read electrical schematics
• Limited Diagnostic exposure
• Understands how high voltage and low voltage electricity works (basic electricity theory)
• Able to perform tire repair and vehicle alignment
• Some hybrid repair background is a plus
• Can diagnose and explain basic vehicle electronic communications like the CAN Bus system
• Ability to drive non-commercial truck and trailer preferred
• Limited travel may be required depending on business need
• Must possess a valid driver’s license, and maintain a clean driving record
• No driving related suspensions or revocation of Driver License (within a 3-5year period)
• Parts department and billing experience preferred
• Experience using a work order management system including repair documentation
• Experience working in start-up environments preferred
• Exhibits patience and eagerness to learn
• Remains positive when dealing with difficult situations
• Strong organizational and time management skills along with attention to detail
• Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
• Ability to read and speak fluent English
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
• Minimum age of 21.
• Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours

*Night shift hours vary by location. Field Service Technicians on the night shift will receive a 15% hourly shift differential on top of base hourly pay between the hours of 6PM-6AM.

Pay Disclosure

The hourly range for this role is $25.36 - $38.37 for Ohio based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for annual performance bonus.

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available atrivianbenefits.com.

Company Statements

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us [e-mail].

Candidate Data Privacy and Technology

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.

AI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate.

Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way.

Please note that we are currently not accepting applications from third party application services.