Field Service Technician, Cincinnati Region

Scientific Games, LLC; Olde West Chester (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Scientific Games, LLC is seeking a Field Service Technician to service lottery retail locations. Responsibilities include installation, relocation, training, and preventative maintenance of hardware and POS equipment, with emphasis on customer satisfaction and timely issue resolution.

The role requires travel, strong technical and communication skills, and the ability to work flexible hours. Lifting up to 50 lbs and weekend shifts may be required. Equipment and software experience is valued.

Qualifications

• High school diploma or equivalent.
• Background check, drug test, and clean driving record.
• Ability to travel overnight if required.
• Capacity to operate a non‑CDL delivery truck.
• Familiarity with Microsoft Office products (Excel, Word, PowerPoint).
• Experience troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communication skills.
• Exceptional customer satisfaction and service skills.
• Quick response to customer and leadership requests and feedback.
• Self‑starter with strong motivation and initiative.
• Excellent organization and time‑management for effective multitasking.
• Strong judgment and problem‑solving skills to determine cost‑effective repairs and minimize downtime.
• Availability to work weekends, holidays, evenings, and overtime as needed.
• Ability to lift, install, and move large self‑service equipment (35 lbs or more) and occasionally lift up to 50 lbs.
• Occasional ladder climbing.

Responsibilities

• Perform site servicing, repair, installation, and relocation of equipment.
• Provide training and preventative maintenance to customers.
• Complete assigned service calls at lottery retailer locations, including scheduled installs, removals, and preventative maintenance, as well as unscheduled service calls.
• Deliver a positive customer experience using strong customer‑service and technical skills.
• Communicate the value of services and match products to customer needs.
• Execute extensive field repair functions, including install/removal of terminals and communications equipment.
• Manage vehicle operations as outlined by company guidelines.
• Collaborate with the Data Center to ensure timely delivery to retail locations and to address location‑specific issues.
• Record and log service call information, report communication problems, and recommend solutions.
• Follow up on customer issues requiring additional support.
• Troubleshoot all forms of communications within a retail location.
• Perform routine maintenance on company vehicles.
• Maintain an acceptable driving record in accordance with the Motor Vehicle Policy.
• Build and maintain strong, long‑lasting customer relationships.
• Resolve customer challenges on the first call and take ownership of issues.
• Troubleshoot customer issues over the telephone when necessary.
• Train new and existing customers on equipment use and maintenance.
• Assist in training new and existing team members as needed.
• Perform all other duties as assigned.

Skills

Microsoft Office

Troubleshooting hardware

Troubleshooting software

Customer service

Verbal and written communication

Time management

Self-motivation

Education

High school diploma or equivalent

Tools

Non-CDL delivery truck operation

Job description

Position Summary

A Field Service Technician is a client‑site facing technician who services lottery retail locations. Responsibilities include performing client‑site servicing, repair, installation, and relocation of company equipment and supplies, which vary from communication hardware to point‑of‑sale and vending equipment. The technician also provides training, preventative maintenance, and troubleshooting support to customers.

Responsibilities

• Perform site servicing, repair, installation, and relocation of equipment.
• Provide training and preventative maintenance to customers.
• Complete assigned service calls at lottery retailer locations, including scheduled installs, removals, and preventative maintenance, as well as unscheduled service calls.
• Deliver a positive customer experience using strong customer‑service and technical skills.
• Communicate the value of services and match products to customer needs.
• Execute extensive field repair functions, including install/removal of terminals and communications equipment.
• Manage vehicle operations as outlined by company guidelines.
• Collaborate with the Data Center to ensure timely delivery to retail locations and to address location‑specific issues.
• Record and log service call information, report communication problems, and recommend solutions.
• Follow up on customer issues requiring additional support.
• Troubleshoot all forms of communications within a retail location.
• Perform routine maintenance on company vehicles.
• Maintain an acceptable driving record in accordance with the Motor Vehicle Policy.
• Build and maintain strong, long‑lasting customer relationships.
• Resolve customer challenges on the first call and take ownership of issues.
• Troubleshoot customer issues over the telephone when necessary.
• Train new and existing customers on equipment use and maintenance.
• Assist in training new and existing team members as needed.
• Perform all other duties as assigned.

Qualifications & Skills

• High school diploma or equivalent.
• Pass a background check, drug test, and maintain a clean driving record.
• Ability to travel overnight if required.
• Capacity to operate a non‑CDL delivery truck.
• Familiarity with Microsoft Office products (Excel, Word, PowerPoint).
• Experience troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communication skills.
• Exceptional customer satisfaction and service skills.
• Quick response to customer and leadership requests and feedback.
• Self‑starter with strong motivation and initiative.
• Excellent organization and time‑management for effective multitasking.
• Strong judgment and problem‑solving skills to determine cost‑effective repairs and minimize downtime.
• Availability to work weekends, holidays, evenings, and overtime as needed.
• Ability to lift, install, and move large self‑service equipment (35 lbs or more) and occasionally lift up to 50 lbs.
• Occasional ladder climbing.

Physical Requirements

• Regularly sit, stand, walk, bend, use hands, and operate a computer.
• Require close and distance vision and the ability to adjust focus while working with computers and equipment.
• Frequently lift or move up to 10 lbs and occasionally lift or move up to 50 lbs.
• When in the field or warehouse, required to use approved personal protective equipment (PPE).

Work Conditions

Scientific Games, LLC and its affiliates are engaged in highly regulated gaming and lottery businesses. Certain employees may be required to obtain gaming or other licenses, undergo background investigations or security checks, or meet other standards dictated by law, regulation, or contracts. Employees must consent to a due diligence/background investigation as a condition of employment.

Equal Opportunity Employment

Scientific Games is an Equal Opportunity Employer and does not discriminate against applicants based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability. For more information about your equal employment opportunity rights as an applicant under the law, refer to the EEOC Poster.