Field Service Technician- Central Region

Atlas Copco North America LLC; Columbus (OH); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life insurance

401(k) with company match

Maternity & Paternity Leave

Wellness benefits

Professional development

Job summary

Atlas Copco North America LLC is seeking a Field Service Technician to travel within the region and deliver world-class technical support on site for tools and assembly systems. You will handle installations, maintenance, and calibrations, while reporting to the Regional Team Leader and coordinating travel.

Ideal candidates will have 2–3 years of mechanical/electrical troubleshooting experience, strong customer service, and proficiency with IT and MS Office.

Qualifications

• High School Diploma or GED required.
• 2–3 years of mechanical and electrical troubleshooting experience.
• Strong customer service and communication skills.

Responsibilities

• Provide on-site field service support, including installations, commissioning, maintenance, and calibrations.
• Troubleshoot, program, and repair Atlas Copco equipment.
• Create detailed field reports and capture service costs.
• Coordinate travel and scheduling to visit customer sites.
• Share knowledge and support team members as needed.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer service

Communication

IT proficiency

Independent work

Teamwork

Driver's license

Travel readiness

Physical fitness

Education

High School Diploma or GED

Job description

Your role

Are You Our Next Field Service Technician?

Do you thrive on solving problems, tackling challenges under pressure, and delivering exceptional results? If so, we're looking for a Field Service Technician to join our team and make a meaningful impact!

In this role, you will act as a Subject Matter Expert in the field for Atlas Copco Tools and Assembly Systems and travel to provide world class technical support onsite at our customers in your dedicated region. You will travel to customer sites to perform various tasks that could include new installations, commissioning, preventative maintenance, or calibrations on our tools and assembly systems, all while working under minimum supervision. You will also provide service coordination, cross-functional knowledge sharing, and team member support.

Here’s how you’ll make an impact:

• Build strong relationships with your customers and assist with any issues that may arise
• Create detailed reports and capture costs through timely administrative work
• Perform hands-on troubleshooting, programming, and repairs
• Reinforce the correct operation and "Best Practices" of Atlas Copco equipment to our customers
• Willing and able to respond and travel to emergency field repair of Atlas Copco equipment
• Coordinate your travel schedule and accommodations to visit customer sites
• Interface with customers externally within your region, as well as internally within our own company.

You will report directly to the Regional Team Leader and support customers in the Centralregion. Candidates will ideally reside in Ohio.

To succeed, you will need

• Ability to travel up to 60% locally and 40% nationally- this will be regionally dependent
• Ability to work flexible work schedule
• At least 2-3 years of experience with mechanical and electrical troubleshooting
• Customer service excellence and ability to communicate across all levels of an organization
• IT, MS Office products, and networking or wireless communication proficiency
• Ability to work independently, and as part of a team
• Ability to summarize technical problems and resolutions
• Have an interest and passion in furthering knowledge of industrial tooling
• A High School Diploma or GED is required
• Have a valid US Driver's License
• Ability to lift and carry up to 60 lbs

In return, we offer

At Atlas Copco, we know that work is more than just a job. Here’s what we offer to keep you happy, healthy, and inspired:

• Professional Development: Opportunities for growth, training, and career advancement.
• Comprehensive Benefits: Medical, Dental, Vision, Life, and more.
• Financial Security: 401(k) with up to 6% company match.
• Family Support: Paid Maternity & Paternity Leave.
• Wellness Perks: Gym, Education, and Health Reimbursements.
• Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: [e-mail] or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

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