Field Service Technician - CAT Heavy Equipment

ZipRecruiter; Laredo (TX); On-site; USD 52,000 - 65,000; Full time

Job summary

A leading company in heavy equipment service is seeking a full-time Field Service Technician for its Laredo, Texas location. The role involves performing repairs and troubleshooting various heavy machinery while providing excellent customer service. Candidates should possess substantial experience, strong communication skills, and necessary tools.

Benefits

401(k) matching

Profit-Sharing plan

Paid holidays

Tuition Reimbursement

Employee development program

Qualifications

• 3 years of experience in field or shop service tech for heavy equipment.
• Excellent customer service and communication skills required.
• CDL - Class B required or must be obtained within 90 days.

Responsibilities

• Perform high-quality field service repairs on heavy equipment.
• Troubleshoot complex equipment malfunctions in the field.
• Maintain service vehicle and equipment in good condition.

Skills

Troubleshooting

Customer service

Communication

Efficiency

Bilingual in Spanish

Education

High School Diploma or equivalent

Tools

Own tools

Job description

Job DescriptionJob Description

Holt CAT is the largest Caterpillar dealership of heavy equipment in the United States. We have a full-time, Field Service Technician position available at our Laredo, Texas location. The hours of the position are Monday-Friday 7 AM to 4 PM. Some Saturdays will be required. Daily travel is required within a 150-mile radius of Laredo, Texas.

This position is responsible for performing high-quality field service repair work on heavy equipment to respond to customer needs in a positive, caring, and timely manner and to ensure maximum value for work performed.

What can HOLT CAT offer you?

• A competitive salary, commensurate with your experience and competencies.
• A comprehensive and robust benefits program that includes complete health care, 401(k) matching & Profit-Sharing plan (ROTH and traditional), paid holidays, and a front-loaded PTO program.
• A Tuition Reimbursement program to support the pursuit of accredited college courses.
• An employee development program with professional development staff that allows you to grow your skills and build your competencies to prepare you for future opportunities at HOLT.

Essential Functions:

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs complex repairs offsite with minimal supervision
• Performs complex troubleshooting and diagnoses of equipment malfunctions and failures
• Removes and installs parts, disassembles and assembles components to CAT specifications
• Tests, make adjustments and verifies proper operation of all repairs and adjustments
• Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete the job
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and the vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and tasks to meet flat rate time and re-work standards
• Works overtime as required by workload and customers’ needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Qualifications:

A qualified candidate must have the following skills or abilities:

• Troubleshoot and perform complex repairs correctly in the field such as pumps, hydraulic, engine, transmissions, HVAC, and electrical issues and repairs.
• At least 3 years of field or shop service tech troubleshooting and repair skills of heavy equipment such as dozers, backhoes, front-end loaders, excavators, etc.
• Excellent customer service skills. Must be able to effectively communicate, both written and verbal, with customers and employees in a professional manner.
• Must have own tools.
• Ability to be productive by working efficiently and effectively with a high energy level.
• Ability to work with limited supervision.
• Must be able to work required hours.
• Must have a clean and valid driver's license.
• CDL - Class B required or must be obtained within 90 days of employment.
• Bilingual in Spanish is highly desired.

Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

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