Field Service Technician - CAT Heavy Equipment

Holt Cat; Laredo (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team in Laredo, Texas. This role offers the opportunity to work on a variety of heavy equipment, ensuring high-quality repairs and exceptional customer service. The ideal candidate will have a strong background in troubleshooting and repairing complex machinery, with a focus on safety and efficiency. Enjoy a competitive salary, comprehensive benefits, and the chance to develop professionally in a supportive environment. If you're passionate about heavy equipment and ready to make an impact, this position is for you.

Benefits

Health Care

401(k) Matching

Profit-Sharing

Paid Holidays

Tuition Reimbursement

Professional Development Opportunities

Front-Loaded PTO Program

Qualifications

• 3+ years of experience in heavy equipment repair.
• Ability to troubleshoot complex hydraulic and electrical issues.

Responsibilities

• Perform field service repairs on heavy equipment.
• Troubleshoot and diagnose equipment malfunctions.
• Maintain service vehicle records and documentation.

Skills

Troubleshooting

Customer Service

Communication Skills

Hydraulic Systems

Electrical Systems

Engine Repair

Transmission Repair

HVAC Systems

Education

High School Diploma or Equivalent

Tools

Personal Tools

Job description

Field Service Technician - CAT Heavy Equipment

Job Category: Technical

Requisition Number: FIELD011135

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• Posted: May 2, 2025
• Full-Time
• On-site

Locations

Showing 1 location

Holt CAT is the largest Caterpillar dealership of heavy equipment in the United States. We have a full-time, Field Service Technician position available at our Laredo, Texas location. The hours are Monday-Friday 7 AM to 4 PM, with some Saturdays required. Daily travel within a 150-mile radius of Laredo, Texas, is expected.

This position involves performing high-quality field service repairs on heavy equipment, responding to customer needs positively and promptly, and ensuring maximum value for work performed.

What can HOLT CAT offer you?

• A competitive salary based on experience and skills.
• A comprehensive benefits package including health care, 401(k) matching & Profit-Sharing (ROTH and traditional), paid holidays, and a front-loaded PTO program.
• Tuition Reimbursement for accredited college courses.
• Professional development opportunities to enhance your skills and prepare for future roles at HOLT.

Essential Functions:

• Adhere to all safety policies and company standards at all times.
• Perform complex offsite repairs with minimal supervision.
• Troubleshoot and diagnose equipment malfunctions and failures.
• Remove, install, disassemble, and assemble parts according to CAT specifications.
• Test, adjust, and verify the proper operation of repairs.
• Complete all job-related documentation, including service reports and parts orders, maintaining clear customer records and database access as needed.
• Operate equipment and vehicles legally and safely.
• Maintain service vehicle records, inspections, and driver logs as per Department of Transportation requirements.
• Follow contamination control and HAZMAT regulations.
• Keep company tools, equipment, and vehicles in good condition.
• Communicate progress to supervisors and customers.
• Complete tasks within flat rate time and re-work standards.
• Work overtime as needed.
• Complete Technician Training Path courses and safety training promptly.
• Maintain professionalism and act as a mentor to lower-level technicians if applicable.
• Attend punctually and perform additional duties as assigned.

Qualifications:

• Ability to troubleshoot and repair complex issues in the field, such as hydraulic, engine, transmission, HVAC, and electrical problems.
• At least 3 years of experience in troubleshooting and repairing heavy equipment (e.g., dozers, backhoes, loaders, excavators).
• Excellent customer service and communication skills, both written and verbal.
• Own tools required for the job.
• High energy, efficiency, and effectiveness in work.
• Ability to work independently.
• Valid driver's license; CDL Class B required or to be obtained within 90 days of employment.
• Bilingual in Spanish is highly preferred.

Disclaimer: The above statements describe the general nature and level of work and are not exhaustive. Employees may be required to perform duties outside their normal responsibilities as needed.

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