Field Service Technician - Bristol, Virginia

NRT Technology Corp.; Bristol (TN); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Paid Time Off

Job summary

NRT Technology Corp. in the United States (Bristol, TN area) is seeking a Field Service Technician to provide on-site technical support for ATMs and cash-handling devices. You will diagnose, repair, install, and maintain hardware and software while traveling frequently by car, with mileage reimbursed.

Training and tools are provided to support successful performance in the role. Work primarily in casino environments, collaborating with cage and IT staff, and ensuring timely issue resolution and

Qualifications

• College diploma or technical certification in a relevant technology field.
• 1–2 years of experience servicing ATMs, computer electronics, cash-handling equipment, or related devices.
• Valid driver’s license, personal vehicle, active auto insurance, and reliable transportation.
• Diebold, Wincor, and/or NCR certification or experience is an asset.

Responsibilities

• Respond to service dispatches on a call-by-call basis, with flexibility for nights, weekends, overtime, or alternate shifts.
• Diagnose, repair, replace, and adjust hardware components; configure, install, and update software.
• Troubleshoot complex hardware and software issues using company tools; document findings.
• Perform routine inspections and preventative maintenance including consumables replenishment.
• Install, relocate, upgrade, modify, or remove hardware and software for ATMs and cash-handling equipment.

Skills

Diagnose & repair

Customer service

Reading technical documentation

Windows

Communication

Teamwork

Education

College diploma or technical certification

Tools

Diagnostic software

Technical tools

Job description

Reporting to Regional Manager, the Field Service Technician is responsible for providing on-site technical support for ATM and multi-function cash-handling (TITO kiosk) devices within an assigned service area. The role involves diagnosing, repairing, installing, and maintaining hardware and software while traveling frequently by car; mileage reimbursement is provided. The Technician works closely with internal support teams and client casino operations, including cage and IT staff, to ensure timely issue resolution and high levels of customer satisfaction. Comprehensive training and required tools, software, and equipment are provided to support successful performance in this role.

Responsibilities

• Respond to service dispatches on a call-by-call basis, one or more times daily. Flexibility to work nights, weekends, overtime, or alternative shifts may be required. Occasional travel, including flights and multi-day stays, may be necessary to support projects in other regions.
• Diagnose, repair, replace, and adjust hardware components; clean and maintain mechanical parts; and configure, install, and update software.
• Troubleshoot complex hardware and software issues using company-provided diagnostic tools, with thorough analysis and documentation.
• Perform routine inspections and preventative maintenance in accordance with established procedures, including replenishment of consumables such as receipt paper.
• Install, relocate, upgrade, modify, or remove hardware and software for ATMs and cash-handling equipment.
• Provide on-site customer training on the operation and use of installed systems.
• Maintain a strong commitment to customer satisfaction, including timely follow-up on issues, requests, and service outcomes.
• Receive work orders and incident briefings from dispatch, proactively report unforeseen issues, and provide detailed debriefings on all completed work.
• Identify technical or process issues, proactively communicate risks, and suggest continuous improvement opportunities.
• Actively use corporate systems and tools for knowledge sharing, including contributing to and leveraging the knowledge base.
• Participate in required hardware and software training programs (on-the-job, classroom, and web-based), and obtain certifications as required.
• Ensure accurate, real-time updates to dispatch systems and complete all required administrative documentation (service reports, expense reports, time and attendance records) accurately and on time.
• Comply with all traffic and safety regulations, and safeguard company tools, test equipment, proprietary software, and documentation.

Requirements

• College diploma and/or technical certification in a relevant technology field.
• 1–2 years of experience servicing ATMs, computer electronics (hardware and software), cash-handling equipment, or related devices such as slot machines.
• Valid driver’s license, personal vehicle, active auto insurance, and reliable transportation (company vehicle not provided).
• Diebold, Wincor, and/or NCR certification or experience is an asset.
• Strong technical, electronic repair, and preventative maintenance skills.
• Excellent diagnostic, analytical, and problem-solving abilities.
• Working knowledge of computer systems and networks, including Microsoft Windows environments.
• Ability to read, interpret, and apply technical documentation.
• PC proficiency and effective use of technical tools and systems.
• Professional demeanor and appearance at all times.
• Strong teamwork skills with a positive, customer-focused attitude.
• Effective verbal and written communication skills with internal teams and external customers.
• Experience supporting NRT QuickJack or ticket redemption products in a casino environment is an asset.
• Ability to obtain and maintain all required gaming licenses for casinos serviced by NRT.

Work Environment

• Regular lifting and carrying of tools and parts weighing up to 50 lbs.
• Frequent bending, squatting, walking, standing, or sitting for extended periods.
• Work is primarily conducted in casino environments, with regular exposure to secondhand smoke.
• Noise levels range from moderate to loud.
• Extended driving, sometimes over long distances, in varying traffic and weather conditions may be required.
• Employment is subject to a comprehensive vetting process, including background checks, credit checks, and all applicable casino licensing requirements.

Benefits

• Base salary range determined by market indicators, experience, qualifications, and training.
• Comprehensive benefits package including medical, dental, and vision insurance for employees and their families, paid time off, and additional perks.

Equal Opportunity Employer

NRT is an equal opportunity employer and does not use AI within its hiring process in most cases. In a case where AI is utilized to assess a candidate during the process, an advanced notice will be provided. It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law. NRT welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.