Field Service Technician — Automatic Doors & Repairs

Overhead Door Corporation; Hatfield Township (PA); On-site; USD 36,000 - 50,000; Full time

Job summary

Overhead Door Corporation is seeking an Automatic Door Service Technician to travel to Philadelphia, PA and surrounding areas. The role involves diagnosing and repairing automatic door systems, performing maintenance, and delivering exceptional customer service.

A high school diploma or GED is required, along with mechanical and electrical skills and troubleshooting experience. The job demands strong problem-solving abilities, basic math, reading safety rules, and the ability to follow

Qualifications

• High school diploma or GED required.
• Mechanical and electrical skills required; troubleshooting experience.
• Ability to read and interpret safety rules, manuals, and procedures; write basic reports; and communicate clearly with customers and team members.
• Able to perform basic math and read a tape measure.
• Strong problem-solving skills with the ability to follow written, verbal, diagram, or schedule-based instructions.
• Valid driver's license required; must obtain AAADM certification (ANSI 156.10 & 156.19) within six months of hire.

Responsibilities

• Assist and perform maintenance efficiently and effectively on door equipment including automatic doors, entrance doors, handles and closers.
• Learn to diagnose faulty equipment and apply knowledge of functional operation of unit and systems to identify the extent and cause of malfunction.
• Work with dispatch team and other departments.
• Understand the safe use of equipment and tools in compliance with OSHA standards.
• Completes work orders on computer-based documents according to established procedures.
• Project a positive image when interacting customers, employees and management in a cooperative, supportive and courteous manner.
• Communicate and work with the parts and sales departments to ensure the customer's needs are being met; immediately report any potential customer issues that need to be addressed and communicate positively and courteously with our customers.
• Travel throughout coverage area during workday.
• Drive safely and efficiently from point to point in service area.
• Proactively support our safety program and initiatives, comply with all safety policies and procedures and ensure utilization of safe work practices on site, in the warehouse and in the office.
• Performs work in a variety of customer environments including exposure to elements and in-climate weather.
• Performs all other duties assigned.

Skills

Mechanical skills

Electrical skills

Troubleshooting

Reading safety rules

Basic math

Tape measure

Customer communication

AAADM certification within 6 months

Education

High school diploma or GED

Job description

Overhead Door Corporation is seeking an Automatic Door Service Technician to travel to Philadelphia, PA and surrounding areas. The role involves diagnosing and repairing automatic door systems, performing maintenance, and delivering exceptional customer service.

A high school diploma or GED is required, along with mechanical and electrical skills and troubleshooting experience. The job demands strong problem-solving abilities, basic math, reading safety rules, and the ability to follow