Field Service Technician, Automatic Door Systems

Overhead Door Corporation; Springfield (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Overhead Door Corporation is seeking a Service Technician to service and repair door systems at customer sites in Springfield, MA and surrounding areas. You’ll troubleshoot mechanical and electrical issues, perform routine maintenance, and ensure safe operation while delivering excellent customer service.

The role requires a high school diploma or GED, valid driver's license with AAADM certification within six months, strong problem-solving skills, and the ability to read manuals and safety

Qualifications

• High school diploma or GED required.
• Mechanical and electrical skills required; troubleshooting experience.
• Ability to read and interpret safety rules, manuals, and procedures; write basic reports; and communicate clearly with customers and team members.
• Able to perform basic math and read a tape measure.
• Strong problem-solving skills with the ability to follow written, verbal, diagram, or schedule-based instructions.
• Valid driver's license required; must obtain AAADM certification (ANSI 156.10 & 156.19) within six months of hire.

Responsibilities

• Assist and perform maintenance efficiently and effectively on door equipment including automatic doors, entrance doors, handles and closers.
• Learn to diagnose faulty equipment and apply knowledge of functional operation of unit and systems to identify the extent and cause of malfunction.
• Work with dispatch team and other departments.
• Understand the safe use of equipment and tools in compliance with OSHA standards.
• Completes work orders on computer-based documents according to established procedures.
• Project a positive image when interacting customers, employees and management in a cooperative, supportive and courteous manner.
• Communicate and work with the parts and sales departments to ensure the customer's needs are being met; immediately report any potential customer issues that need to be addressed and communicate positively and courteously with our customers.
• Travel throughout coverage area during workday.
• Drive safely and efficiently from point to point in service area.
• Proactively support our safety program and initiatives, comply with all safety policies and procedures and ensure utilization of safe work practices on site, in the warehouse and in the office.
• Performs work in a variety of customer environments including exposure to elements and in-climate weather.
• Performs all other duties assigned.

Skills

Mechanical skills

Electrical skills

Troubleshooting

Reading safety rules

Math & measurement

Communication

Driver's license

AAADM certification

Education

High school diploma or GED

Job description

Overhead Door Corporation is seeking a Service Technician to service and repair door systems at customer sites in Springfield, MA and surrounding areas. You’ll troubleshoot mechanical and electrical issues, perform routine maintenance, and ensure safe operation while delivering excellent customer service.

The role requires a high school diploma or GED, valid driver's license with AAADM certification within six months, strong problem-solving skills, and the ability to read manuals and safety