Field Service Technician - 2nd shift - Tukwila, WA

GLORY; Washington; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401k plan

Paid parental leave

Tuition assistance

Adoption assistance

Bonus opportunities

Career advancement

Job summary

GLORY Field Service is seeking a Field Service Technician for second shift in Tukwila, WA. You will troubleshoot and repair high-speed cash-handling equipment, manage parts/tools, and stay updated on GLORY technology.

Requires electro-mechanical training with 3–5 years of field service repair experience; valid driver's license; strong customer service and PC skills. This is a permanent full-time, on-site position with shift differential for 2nd shift.

Qualifications

• Currently enrolled in or completed electro-mechanics or electrical engineering studies.
• Certificates in related fields preferred.
• Excellent customer service and communication skill.
• Strong PC knowledge and email/navigation skills.
• Ability to read electrical diagrams and schematics.
• 3-5 years of field service repair experience preferred.
• Hold a valid driver's license.

Responsibilities

• Ensure overall customer satisfaction.
• Diagnose system problems and perform repairs.
• Keep customer apprised of progress during maintenance.
• Install machines and apply hardware/software upgrades.
• Adhere to safety guidelines and training.

Skills

Customer service

Communication

PC literacy

Troubleshooting

Electrical schematics

AC/DC power

Electro-mechanical repair

Driver's license

Education

Electro-mechanics training

Electrical engineering studies

Certificates in mechanics/electronics

Tools

Microsoft Office

Electronic testing

Job description

Field Service Technician - 2nd shift - Tukwila, WA

Department: Service - Field Service

Employment Type: Permanent - Full Time

Location: United States/Field based

Reporting To: District Service Manager

Compensation: $20.00 - $27.00 / hour

Description

ROLE PURPOSE:

As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:

• Directly manage all aspects of customer service and care with our clients
• Independently troubleshoot and repair a variety of high-speed cash-handling equipment
• Track and manage parts/tools
• Stay abreast of changes in technical and functional elements of GLORY equipment

GLORY OFFERS:

• 401k plan with company nonelective contribution and employer match
• Paid Parental Leave, Comprehensive Benefit Package including tuition and adoption assistance, Bonus Opportunities, & Career Advancement

PAY RANGE:

• $20 - $27 an hour
• Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
• A 10% shift differential will be paid for working 2nd shift hours.

WORK SCHEDULE:

• Days: Monday-Friday
• Time: 12PM-8PM

Main Responsibilities

• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customer apprised of progress during maintenance or a down system situation
• Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
• Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified
• Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage)

Required Education, Qualifications, Skills, & Competencies

REQUIRED EDUCATION AND QUALIFICATIONS

Education Level:

• Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
• Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred

Qualifications:

• Excellent customer service and communication skill
• Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
• Logical trouble shooting skills and capability to isolate problems at PCB or component level
• Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
• AC/DC power distribution, and digital/analog circuitry
• Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM's or copier machines experience is preferred
• 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
• Hold a Valid Driver’s License
• While some computer knowledge is required, this position is focused electro-mechanical repair
• The ideal candidate may possess some PC knowledge. However, this