Field Service Technician 2 (2nd Shift) ($1,500 Sign-On Bonus) (H/F) - SAFRAN SEATS USA LLC

AEROCONTACT; Renton (WA); On-site; USD 50,000 - 70,000; Full time

Job summary

AEROCONTACT seeks a Field Service Technician II to provide on-site support for Safran Aerospace Seats. The role involves troubleshooting, repairs, and maintaining communication with Air Framer during aircraft builds. Candidates must have a High School Diploma and 2 years of field service experience.

Qualifications

• High School Diploma or equivalent required.
• At least 2 years of field service experience related to troubleshooting.
• Mechanical ability with hand and power tools.

Responsibilities

• Rework and stamp pickups identified during aircraft build.
• Replace/troubleshoot faulty electronic components.
• Maintain high-quality workmanship at all times.

Skills

Mechanical ability

Communication skills

Troubleshooting

Ability to work under stress

Basic computer skills

Education

High School Diploma

Associates Degree in a related technical field

Job description

Field Service Technician 2 (2nd Shift) ($1,500 Sign-On Bonus) (H/F)

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

Objective:

The Field Service Technician II provides on-site support at the Air Framer for Safran Aerospace Seats pertaining to interiors manufactured in USA, France, and Great Britain. The team of Field Service Technicians assists Air Framer / Airline customers during aircraft build, addressing installation issues, damaged parts, reworking pickups, cosmetic defects, and customer relations issues. Rework areas include Receiving, BFE, Factory, and Flight line related to all built aircraft with Safran Seats products. All rework performed at the Air Framer must adhere to Safran Seats drawings, specifications, and specific rework instructions. This position works under general supervision and reports to the OSS Manager daily. It handles moderately complex issues and refers more complex problems to higher-level technicians.

Authorities:

This position has the authority to certify their own work performed in accordance with approved engineering standards.

Main Function Responsibilities

1. Rework and stamp pickups identified by the Air Framer or customer during aircraft build.
2. Replace/troubleshoot faulty electronic components and damaged parts, adjust misaligned panels/trim pieces, assist the seat installation team, and perform miscellaneous tasks.
3. Maintain high-quality workmanship at all times.
4. Respond promptly to communication from Air Framer personnel and customers.
5. Build and maintain good rapport with Air Framer personnel and customers.
6. Follow safety guidelines established by Safran and Air Framer.
7. Submit accurate part order requests and understand POA/SOA processes.
8. Drive company vehicle safely around Air Framer/Safran facilities.
9. Attend daily standup meetings.

Qualification Requirements:

A. Education & Qualification

• High School Diploma or equivalent required. Associates Degree in a related technical field preferred.

B. Work Experience - Technical knowledge

• At least 2 years of field service experience related to troubleshooting and repairs required.

C. Professional Skills

• Mechanical ability with hand and power tools.
• Basic knowledge of CMMs, engineering drawings, and technical documents.
• Basic computer skills, familiar with MS Office applications.
• Proficient with smartphones/tablets for communication and documentation.
• Valid driver’s license and ability to obtain a passport.

D. Behavioral Skills:

• Ability to work efficiently under stress.
• Follow instructions and complete tasks timely.
• Excellent communication skills (verbal and written).
• Availability for various hours, including weekends and after-hours as needed.
• Ability to manage multiple tasks and customer requests.
• Willingness to travel domestically and internationally.
• Ability to generate written communication and operate office equipment.
• Clear speech and hearing for effective communication in English.

E. Desirable Aspects

• Electrical troubleshooting skills (testing voltage, continuity).
• Participation in continuous improvement efforts.
• Strong written and verbal communication skills.

Safran Seats USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.