Field Service Technician-2

Flowserve US Inc; Indiana (PA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Flowserve US Inc. is seeking a Field Service Technician to install, commission, monitor, troubleshoot, and repair Flowserve pumps, seals, and related equipment at customer sites across multiple industries.

The role emphasizes real-time technical support, on-site problem solving, and providing recommendations for repairs and upgrades. The FST will work directly with customer personnel, oversee repair cycles, ensure proper startup performance, and train customers on operating Flowserve products.

Qualifications

• Must have strong communication and organization skills.
• Capable of reading blueprints and schematics.
• Proficient with MS Office tools (Outlook, Word, Excel).

Responsibilities

• Make direct in-person service calls to customers.
• Assess mechanical problems and resolve promptly.
• Lead work crews and collaborate with customer personnel.
• Oversee repair cycles: disassembly, cleaning, inspection, and assembly.
• Ensure on-schedule installation and proper startup performance.
• Train customers on operating and maintaining Flowserve equipment.
• Maintain accurate records of daily activities and materials charged.
• Travel, including globally, for extended periods; overtime as needed.

Skills

Excellent communication skills

Good organizational skills

Read blueprints

Outlook, Word, Excel

Education

HS Diploma / GED

Job description

Role Summary

The Field Service Technician installs, commissions, monitors, troubleshoots, and repairs Flowserve's pumps, seals, and other equipment across industries such as oil and gas, chemical, nuclear, coal, and wastewater industries, depending on the customer engagement. In this challenging position the Field Service Technician (FST) provides real-time technical support to our customers, and provides recommendations for repairs, upgrades, and replacement equipment. The FST is actively engaged in troubleshooting problems and implementing solutions onsite at nearby customer facilities. Our Field Service Technician team is the face of Flowserve, and we count on them to deliver a world-class service to our customers, creating a lasting competitive advantage for our products and services.

Responsibilities & Requirements

• Make direct, in-person service calls in response to customer requests.
• Assess mechanical problems and take actions to resolve promptly.
• Work side-by-side with our customer's personnel, and lead work crews as required.
• Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
• Ensure that equipment is installed successfully and on schedule.
• Check equipment prior to start-up and assess start-up performance.
• Monitor the maintenance and performance of Flowserve equipment.
• Train customers in the proper procedures for operating and maintaining Flowserve products.
• Collaborate effectively with the supporting organizations of Flowserve, including the repair centers, customer service, and sales engineering.
• Maintain and submit organized, accurate records, including daily reports, jobs quoted, jobs performed, and time and materials charged.
• Knowledgeable about the industrial applications and operations of pumps, valves, seals, actuators, and mechanical equipment.
• Experience with installing mechanical equipment.
• Experience with repairing pump equipment, installing mechanical seals, changing seal faces/gaskets/O rings.
• Proven ability to correctly read and interpret blueprints, engineering drawings, and schematics - Must be a self-starter with good follow-through, capable of working independently with little supervision.
• Capable in Outlook, Word, and Excel - An active driver's license with a good driving record is essential to the role.
• Able to travel, including globally, for extended periods of time
• Able to work overtime as required to minimize impact to customers
• Physical activity is required, including frequent lifting up to 50 pounds / 25kg, ascending/descending ladders and staircases, and climbing and reaching in, under, and around large equipment, often outside year-round.
• Excellent communication skills
• Good organizational skills
• Communicate by word and actions Flowserve's values for ethics, safety, and quality
• Other duties as assigned.

Preferred Experience / Skills

• Professional certifications in this field.
• Ability to work collaboratively with unfamiliar teams.
• HS Diploma / GED and 8+ years relevant experience