Field Service Technician

Flowserve US Inc; Upper Chichester Township (Delaware County); On-site; USD 55,000 - 75,000; Full time

Job summary

Flowserve US Inc. Field Service Technician role involves installing, commissioning, monitoring, and repairing Flowserve pumps, valves, seals, actuators, and related equipment at customer sites.

You will troubleshoot, provide real-time technical support, and propose upgrades or replacements as needed. The position requires travelling to customer facilities, reading blueprints and schematics, and working with Flowserve teams to complete service jobs.

Qualifications

• Experience reading mechanical drawings and schematics.
• Experience with installing mechanical equipment.
• Good communication and organizational skills.

Responsibilities

• Make direct, in-person service calls in response to customer requests.
• Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
• Train customers in proper procedures for operating Flowserve products.
• Collaborate with Flowserve support organizations and keep records of work performed.

Skills

Read blueprints

Interpret schematics

Proficient in Outlook

Proficient in Word

Proficient in Excel

Self-starter

Able to travel extensively

Education

HS Diploma / GED

Tools

Outlook

Word

Excel

Job description

Role Summary

The Field Service Technician installs, commissions, monitors, troubleshoots, and repairs Flowserve’s control valves, actuators and other equipment across industries such as oil and gas, chemical, nuclear, coal, and wastewater industries, depending on the customer engagement. In this challenging position the Field Service Technician (FST) provides real-time technical support to our customers, and provides recommendations for repairs, upgrades, and replacement equipment. The FST is actively engaged in troubleshooting problems and implementing solutions onsite at nearby customer facilities. Our Field Service Technician team is the face of Flowserve, and we count on them to deliver a world-class service to our customers, creating a lasting competitive advantage for our products and services.

Responsibilities & Requirements

• Make direct, in-person service calls in response to customer requests.
• Assess mechanical problems and take actions to resolve promptly.
• Work side-by-side with our customer’s personnel, and lead work crews as required.
• Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
• Ensure that equipment is installed successfully and on schedule.
• Check equipment prior to start-up and assess start-up performance.
• Monitor the maintenance and performance of Flowserve equipment.
• Train customers in the proper procedures for operating and maintaining Flowserve products.
• Collaborate effectively with the supporting organizations of Flowserve, including the repair centers, customer service, and sales engineering.
• Maintain and submit organized, accurate records, including daily reports, jobs quoted, jobs performed, and time and materials charged.
• Knowledgeable about the industrial applications and operations of pumps, valves, seals, actuators, and mechanical equipment.
• Experience with installing mechanical equipment.
• Experience with repairing pump equipment, installing mechanical seals, changing seal faces/gaskets/O rings.
• Proven ability to correctly read and interpret blueprints, engineering drawings, and schematics
• Must be a self-starter with good follow-through, capable of working independently with little supervision.
• Capable in Outlook, Word, and Excel
• An active driver’s license with a good driving record is essential to the role.
• Able to travel, including globally, for extended periods of time
• Able to work overtime as required to minimize impact to customers
• Physical activity is required, including frequent lifting up to 50 pounds / 25kg, ascending/descending ladders and staircases, and climbing and reaching in, under, and around large equipment, often outside year-round.
• Excellent communication skills
• Good organizational skills
• Communicate by word and actions Flowserve’s values for ethics, safety, and quality
• Other duties as assigned.

Preferred Experience / Skills

• Professional certifications in this field.
• Ability to work collaboratively with unfamiliar teams.
• HS Diploma / GED and / or 0-2 years relevant experience