Field Service Technician

Flowserve; Upper Chichester Township (Delaware County); On-site; USD 65,000 - 90,000; Full time

Job summary

Flowserve is seeking a Field Service Technician to install, commission, monitor, troubleshoot and repair control valves, actuators, and other equipment across multiple industries.

The role involves on-site troubleshooting, direct customer service calls, coordination with repair centers, and training customers on operation and maintenance. Must be physically capable, able to travel, and proficient with Outlook, Word, and Excel.

Qualifications

• Ability to travel, including globally, for extended periods.
• Physically capable, including lifting up to 50 pounds and climbing.
• Excellent communication and organizational skills.
• Must read and interpret blueprints, drawings, and schematics.

Responsibilities

• Make direct, in-person service calls in response to customer requests.
• Assess mechanical problems and resolve promptly.
• Lead work crews and coordinate with customer personnel.
• Oversee repair cycle: disassembly, cleaning, inspection, repair, assembly.
• Ensure equipment is installed on schedule and startup is correct.
• Train customers on operating and maintaining Flowserve products.
• Maintain organized, accurate records of service work.

Skills

Excellent communication skills

Organizational skills

Self-starter / independent work

Ability to travel (globally)

Experience with installing mechanicals

Experience with repairing pumps and Se

Reading blueprints, drawings, and sche

Education

HS Diploma / GED

Tools

Outlook

Word

Excel

Job description

Role Summary:

The Field Service Technician installs, commissions, monitors, troubleshoots, and repairs Flowserve's control valves, actuators and other equipment across industries such as oil and gas, chemical, nuclear, coal, and wastewater industries, depending on the customer engagement.

In this challenging position the Field Service Technician (FST) provides real-time technical support to our customers, and provides recommendations for repairs, upgrades, and replacement equipment. The FST is actively engaged in troubleshooting problems and implementing solutions onsite at nearby customer facilities.

Our Field Service Technician team is the face of Flowserve, and we count on them to deliver a world-class service to our customers, creating a lasting competitive advantage for our products and services.

Responsibilities & Requirements:

• Make direct, in-person service calls in response to customer requests.
• Assess mechanical problems and take actions to resolve promptly.
• Work side-by-side with our customer's personnel, and lead work crews as required.
• Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
• Ensure that equipment is installed successfully and on schedule.
• Check equipment prior to start-up and assess start-up performance.
• Monitor the maintenance and performance of Flowserve equipment.
• Train customers in the proper procedures for operating and maintaining Flowserve products.
• Collaborate effectively with the supporting organizations of Flowserve, including the repair centers, customer service, and sales engineering.
• Maintain and submit organized, accurate records, including daily reports, jobs quoted, jobs performed, and time and materials charged.
• Knowledgeable about the industrial applications and operations of pumps, valves, seals, actuators, and mechanical equipment.
• Experience with installing mechanical equipment.
• Experience with repairing pump equipment, installing mechanical seals, changing seal faces/gaskets/O rings.
• Proven ability to correctly read and interpret blueprints, engineering drawings, and schematics
• Must be a self-starter with good follow-through, capable of working independently with little supervision.
• Capable in Outlook, Word, and Excel
• An active driver's license with a good driving record is essential to the role.
• Able to travel, including globally, for extended periods of time
• Able to work overtime as required to minimize impact to customers
• Physical activity is required, including frequent lifting up to 50 pounds / 25kg, ascending/descending ladders and staircases, and climbing and reaching in, under, and around large equipment, often outside year-round.
• Excellent communication skills
• Good organizational skills
• Communicate by word and actions Flowserve's values for ethics, safety, and quality
• Other duties as assigned.

Preferred Experience / Skills:

• Professional certifications in this field.
• Ability to work collaboratively with unfamiliar teams.
• HS Diploma / GED and / or 0-2 years relevant experience