Field Service Technician 2

Burroughs, Inc.; Charlotte (NC); On-site; Full time

Job summary

A leading company in payment and transaction automation technology is seeking a Field Service Technician in Charlotte, NC. The role involves installing and servicing cash automation equipment, ensuring customer satisfaction, and maintaining inventory. Ideal candidates should possess technical aptitude and excellent customer service skills.

Benefits

Extensive training

Company vehicle provided

Competitive compensation

Floating Holidays

Paid Time off

Comprehensive benefit packages

401k savings plans

Qualifications

• Must hold a valid US driver’s license.
• Previous experience with multi-vendor ATMs is a plus.

Responsibilities

• Installs, maintains, and services cash automation equipment.
• Diagnoses and resolves product performance problems.
• Ensures customer satisfaction through excellent follow-through.

Skills

Customer Service

Technical Aptitude

Communication

Education

High School Diploma

Bachelor's Degree

Job description

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Does the idea of troubleshooting electronic equipment intrigue you? Are you interested in electro-mechanical repair and maintenance? Are you driven to deliver exceptional customer service? If you answered yes to any of these questions or have significant customer service, repair/maintenance, and installation experience, we want to talk to you!

We are seeking aspiring Service Technicians in your area to help service and support our customers' cash automation technology equipment in your area!

Burroughs is a service and integration leader in payment and transaction automation technology with over 135 years of experience serving financial and retail customers. Burroughs offers a nationwide field service organization combined with remote managed services, technical support, help desk, program management and hardware solutions; including ATMs, teller cash automation, servers, smart safes, kiosks and self-service solutions throughout U.S. and Puerto Rico.

Join us to experience what has made Burroughs a great place to work since 1886!

Benefits of working at Burroughs:

• Extensive training, tools, and company vehicle all provided!
• Competitive compensation including premium pay scales, Floating Holidays, and Paid Time off!
• Comprehensive benefit packages including robust Medical, Dental, and Vision effective on the 1st day
• 401k savings plans!
  
  

Job Description

Burroughs’ Service Technicians will install, maintain, and service multi-vendor equipment at customer locations in response to assigned service calls and within established service level agreement (SLA) periods. Customer and vendor equipment typically includes banking and cash automation equipment, self-service devices, and other OEM devices. Successful candidates will possess impeccable personal integrity, excellent customer service skills, technical aptitude, and an ability to operate as a team player.

Key Responsibilities:

• Installs, maintains and services cash automation equipment at assigned customer locations,
• Diagnoses and resolves product performance problems,
• Ensures customer satisfaction through excellent follow through and communication with customers and Burroughs Team Members
• Maintains tools and parts inventory in a secure and accurate fashion.
  
  

Minimum Requirements:

• Technical aptitude or interest in learning to repair electronics and electro-mechanical components in complex machinery,
• Positive attitude and a passion for customer service,
• Impeccable personal integrity and business ethics,
• Independent and team work skills,
• Self-motivated and well organized,
• Good oral and written communication skills.
• High School Diploma (Bachelor's Degree is a plus),
• Must be at least 21 years of age,
• Must hold a valid US driver’s license,
• Ability to lift and/or move equipment weighing up to 75 pounds,
• Previous experience with multi-vendor ATMs, cash automation equipment is a plus.
  
  

For this position our hourly wage range is $18.00 to $33.00 depending on relevant experience.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Banking and Computer and Network Security

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