Field Service Technician

CompuCom; Wytheville (VA); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing, a division of CompuCom Systems, is seeking a Field Service Technician to support Wytheville, VA and surrounding areas. The role requires a self-starter with strong customer service and effective communication to deliver high-quality technical support.

The technician will travel a daily route, resolve ServiceNow tickets, troubleshoot hardware and software across multiple OS, install and service POS systems and network equipment, and document all work with detailed notes.

Qualifications

• Self-starter with strong customer service skills.
• Ability to communicate effectively while delivering high-quality technical support.
• Professional, reliable, and able to manage tasks independently while maintaining accurate documentation.

Responsibilities

• Travel within a 25 to 100+ mile radius daily along a designated route.
• Resolve assigned ServiceNow tickets.
• Support IT and data-related issues, performing triage, troubleshooting, and implementing solutions.
• Troubleshoot hardware and software across Windows OS, macOS, Linux/Unix.
• Install, diagnose, and repair POS systems, PCs, printers, thin clients, servers, and network switches.
• Understand AC/DC and backup power concepts.
• Document all work, close tickets daily, and provide detailed notes.

Skills

Customer service

Effective communication

Documentation

Time management

Independent work

Tools

ServiceNow

POS systems

Windows OS

macOS

Linux/Unix

Job description

At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/), you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Company vehicle & gas card will be provided

Our client is currently seeking a qualified Field Service Technician to support their team in Wytheville, VA, and surrounding areas. This role requires a self-starter with strong customer service skills and the ability to communicate effectively while delivering high-quality technical support. The ideal candidate is professional, reliable, and able to manage tasks independently while maintaining accurate documentation and delivering timely resolutions.

Duties and Responsibilities

• Travel within a 25 to 100+ mile radius daily along a designated route
• Resolve assigned ServiceNow tickets
• Support IT and data-related issues, performing triage, troubleshooting, and implementing solutions
• Troubleshoot hardware and software across various operating systems (Windows OS, macOS, Linux/Unix)
• Install, diagnose, and repair POS systems, PCs, printers, thin clients, servers, and network switches
• Understand AC/DC and backup power concepts
• Work at heights of 20 to 25 ft when required (lift equipment training provided)
• Perform copper and fiber cabling, including terminating connectors
• Document all work performed, close tickets daily, and provide detailed notes and updates
• Maintain excellent time management and complete tasks ahead of schedule when possible
• Lift and move equipment up to 25 lbs. as needed

Wage Range

The rate for this position is between $18.75 - $25.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/), ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization : Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage: Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

Arizona Applicants : TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents : PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE (https://www.compucom.com/wp-content/uploads/2025/09/Compucom-California-Consumer-Privacy-Act-Notice.pdf) .

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants : UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants : IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants : THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE'S WORKERS' COMPENSATION LAW.

#INDCCStaffing

On-Camera Video Interview Notice:

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.