Field Service Technician - Worcester, MA

Reiser Canada; Worcester (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading food equipment supplier is looking for a field service technician to join their team. The ideal candidate will be responsible for installing and maintaining packaging machinery, providing preventive maintenance, and conducting on-site repairs. Traveling 80% during the week, this role requires strong electro-mechanical skills and a customer service orientation. Bilingual skills in English and Spanish are a plus. If you're energetic, hardworking, and enjoy solving problems, we encourage you to apply.

Qualifications

• 4+ years in maintenance of electro-mechanical automated machinery.
• Experience with food processing and packaging machinery is a preference.
• Bilingual English-Spanish is a bonus.

Responsibilities

• Install and maintain packaging machinery equipment on-site.
• Provide preventive maintenance and equipment repair.
• Travel 80% during the week for customer site visits.

Skills

Electro-mechanical skills

Customer service orientation

Troubleshooting

Attention to detail

Initiative and critical thinking

Job description

Description

CANDIDATE MAY RESIDE WITHIN A FEW HOURS OF WORCESTER, MA WITHIN REASONABLE PROXIMITY TO A MAJOR AIRPORT

PREFERENCE IS TO HAVE SOMEONE IN CENTRAL / WESTERN MASSACHUSETTS

About Reiser

With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making Reiser the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment. We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges, and is wholeheartedly dedicated to the success of our customers. This customer-centric focus has led to extraordinary growth, and we are now seeking an experienced field service technician to install new equipment and provide routine maintenance/service to our customers. If you have strong electro-mechanical skills and a strong customer service-oriented personality, we want to hear from you. Our ideal candidate is smart, energetic, hard-working and likes to have FUN!

Our Vision

Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.

• Every customer contact will result in an improved relationship with that customer.
• We will continuously strive to strengthen our supplier partnerships.
• We will encourage our fellow employees to reach their potential.
• Therefore, we will earn a fair profit and ensure our future.

Essential Functions of this role

As a customer-focused technical product expert, the Technicians will apply highly developed troubleshooting, mechanical and electrical skills, and sound knowledge of hydraulic, pneumatic, and electronic control systems to install new packaging machinery equipment. Additional tasks include providing preventive maintenance and on-site equipment repair.

Job Duties include but are not limited to

• Travel 80% (Mon-Fri) away from home visiting food plants primarily in the Central USA but may travel beyond the Central as required. After training travel will reduce to 60-70% (Mon-Fri). Majority of training will take place in the greater New England area.
• Read diagrams, schematic drawings, engineering specifications and service manuals to determine work procedures.
• Engage with customer on site, analyze equipment performance, troubleshoot to isolate problem, and determine actions needed to restore system to performance specifications.
• Share information with team members, customers, and your supervisor to help prioritize and keep customer apprised of corrective actions and equipment status.
• Inform customers of routine preventive maintenance techniques.
• Participate as necessary in new projects to install or improve the safety and performance of existing and new equipment.

Requirements

• Four plus years of maintenance experience -- servicing, troubleshooting and repair of electro-mechanical automated machinery.
• Mandatory preference of maintenance, installation, service and diagnosing issues/repairs on food processing and packaging machinery
• Practical application of mechanical and electrical engineering principles and techniques to ensure equipment performance at manufacturers specifications.
• Advanced knowledge of pneumatic, hydraulic power systems, conveyor systems, or control systems.
• Initiative, critical thinking, complex problem solving, judgement and decision making, persistence, attention to detail, adaptability, flexibility, concern for others and leadership.
• 80% travel during the week (Mon-Fri) during training, 60-70% travel after training
• Food Processing or Packaging Machinery experience is desired.
• Bilingual English-Spanish skills are a bonus.