Field Service Technician

Alamo Group Inc.; Wooster (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Alamo Group Inc. is seeking an Equipment Service Technician to inspect and service heavy-duty snow removal equipment. You will test, troubleshoot, and support customers at sites, dealers, or Alamo facilities.

The role requires 5+ years as an industrial mechanic or heavy equipment technician, with a technical or associate degree in electro-mechanical technology strongly preferred. Willingness to travel and to be on-call during winter is essential.

Qualifications

• Minimum 5 years experience as an industrial mechanic/heavy equipment technician.
• Willingness to travel up to 95% within USA/Canada.
• Technical or associate degree in electro-mechanical tech strongly preferred.
• Ability to read blueprints, drawings and schematics (electrical/hydraulic).
• Ability to fabricate parts as needed.

Responsibilities

• Service equipment at customer sites, dealers, or Alamo facilities; test and troubleshoot.
• Provide technical support to customers in person or by phone; address questions.
• Communicate problems, root cause, and corrective actions to QA using docs.
• Complete records and documentation for customers and company.
• Work from wiring diagrams, blueprints, specifications, and layouts.
• Use electrical testing and gauging devices; install hydraulics and check leaks.
• Perform pre-delivery inspection, setup, and start-up of equipment.
• Conduct training programs in operation and maintenance for customers.
• Operate overhead hoists; assemble heavy-duty snow removal products.

Skills

Blueprints reading

Electrical troubleshooting

Hydraulics knowledge

Mechanical repair

Travel readiness

Customer communication

Wiring installation

Tools proficiency

Education

Electro-mechanical tech degree

Automotive Technology degree preferred

Tools

Multimeter

Electrical test equipment

Job description

Position Summary:

Under minimal supervision, the Equipment Service Technician inspects, and services heavy duty snow removal

equipment assuring product performance, addresses and resolves questions and problems regarding products,

develops and conducts training and service programs in the operation and maintenance of products.

Essential Functions of the Job:

• Service company products at customer sites, dealers, or Alamo facilities; testing, troubleshooting and
• Provide technical support to customers in person and occasionally over the telephone, addressing and resolving questions and problems.
• Communicate with appropriate company employees regarding product problems, root cause and corrective actions in accordance with company’s quality management system.
• Complete all required records and documentation for customers and for the company.
• Work from extensive wiring diagrams; blueprints, specifications, & layouts.
• Use a variety of electrical testing and gauging devices and equipment.
• Perform pre-delivery inspection, set-up and testing of equipment.
• Provide delivery and in-service start-up of equipment.
• Conduct training and service programs in the operation and maintenance of equipment for customer employees.
• Perform assembly operations on a variety of heavy-duty snow removal products.
• Select, cut, form and install wiring in accordance with specifications.
• Utilize hand and pneumatic tools.
• Install hydraulics and check for pressure and leaks.
• Operate overhead hoists.
• Proceed with minimal supervision & direction.

Knowledge, Skills and Abilities (KSA’s):

• High degree of accountability to commitments and to the business objectives.
• Ability to read and understand blueprints, drawings and schematics; electrical and hydraulic.
• Ability to understand harness diagrams.
• Ability to fabricate parts as needed.
• Basic understanding of design and electrical principles for mobile equipment. Ability to troubleshoot electrical circuitry.
• Requires a basic mechanic tool set to successfully perform the job.
• Ability to communicate effectively with customers, vendors, managers and employees.
• Proficiency with personal computers, MS Office and other technology (smart phone, etc.)
• General understanding and experience working with fluid power, automotive circuitry and micro-processor controls.
• Ability to work overtime and/or including weekends and holidays, as needed.
• Ability to travel extensively year-round. Up to 95% travel in the USA and Canada.
• Must have a valid US Passport, or the ability to obtain one.
• Ability to be “on-call” 24/7 during winter season.

Education and Experience:

• A minimum of 5 years previous experience as an industrial mechanic / heavy equipment technician.
• Previous work experience in a role that requires travel.
• Technical or associate’s degree in electro-mechanical technology or Automotive Technology strongly preferred.

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is frequently required to work and travel in all types of weather. The employee is required to stand continuously, and walk frequently; use hands to finger, handle or feel and reach with hands and arms. The employee must lift and/or move up to 50 pounds, be able to move and change positioning frequently, including crouch, bend and twist. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. Standing, walking and some lifting while traveling. Use of vision, hearing, keyboarding and verbal communication is required

Alamo Group is proud to be an Equal Employment Opportunity, affirmative action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing (where permitted by law).