Field Service Technician

American Water; Woodridge (IL); On-site; USD 39,000 - 52,000; Full time

Job summary

American Water is seeking a Field Service Technician in Woodridge, IL for hands-on field work in the water utility sector. You will perform inspections, maintenance, and meter-related tasks while engaging with customers and utility crews.

The role requires a high school diploma or equivalent and 0–2 years of water industry experience. A valid driver’s license and weather-ready outdoor work are essential.

Qualifications

• High School diploma or equivalent is required.
• 0–2 years of experience in the water industry is preferred but not required.
• Valid Driver’s License and ability to pass background checks are required.

Responsibilities

• Perform b-box and valve inspections, maintenance, and exercising.
• Read, test, and install water meters when needed; provide customer service when required.
• Coordinate with utility crews and customers on water and sewer repairs and safe operations.
• Keep equipment in safe operating condition and perform minor repairs.
• Complete required paperwork accurately and on time; operate tools and meters as needed.

Skills

Customer service

Reading meters

Education

High School diploma or equivalent

Job description

Field Service Technician in Woodridge, IL

Posted Range:

$32.63/hour

This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Shift/Hours

Must be available to work the following schedule.

• Monday-Friday 7 AM - 3:30 PM.
• Frequent overtime possible.
• On-call rotation.

Primary Role

Performs b-box and valve inspections and maintenance/exercising, fire hydrant flushing inspections, and leak detection. Reads, tests, and/or installs water meters, when needed, and performs customer service functions, when needed.

Key Accountabilities

• Performs b-box and valve inspections and maintenance/exercising, fire hydrant flushing inspections, and leak detection.
• Reads, tests, and/or installs water meters, when needed, and performs customer service functions, when needed.
• Works with utility crews and customers, performing various water and sewer utility repairs, maintenance, and a high level of customer service awareness.
• Maintains and keeps equipment in proper and safe operating condition.
• Performs minor repairs on equipment.
• Performs required paperwork, when needed, accurately, completely, detailed, and on time.
• Effectively operates various equipment such as line locators, metal locators, pressure gauges, sawzall, augers, b-box keys, meter reading equipment, etc.
• Uses various hand and power tools.
• Works with teams to complete assigned projects on time.

Experience/Education

• High School diploma or equivalent required.
• 0-2 years of experience in the water industry.

Other

• Valid Driver’s License and ability to pass motor vehicle background check.
• Able to work outside in all types of weather.