Field Service Technician

Partners Pharmacy; Winston-Salem (NC); Remote; USD 30,000 - 47,000; Full time

Job summary

Partners Pharmacy is hiring a Field Service Technician to perform installations, maintenance, and troubleshooting of Passport and related equipment at customer sites across Yadkinville, Winston-Salem, and Greensboro in North Carolina. The role requires strong electro-mechanical skills and customer service focus.

Travel locally within NC is required with 6am–6pm hours and standby pay on weekends. A two-year technical degree and 2+ years in field service are preferred, along with basic IT and MS

Qualifications

• Associate's degree or equivalent from two-year college or technical school.
• 2+ years related field service experience preferred.
• Experience with medical equipment or automation is a plus.

Responsibilities

• Provide field service support and maintenance for Passport system and pharmacy products.
• Installations at customer sites and perform pre-install surveys.
• Troubleshoot escalated issues and diagnose repairs.
• Schedule and manage service calls across assigned regions.
• Coordinate with engineering and management to resolve problems.
• Educate customers on basic operation of their machine.

Skills

Customer service

Electro-mechanical

IT knowledge

Troubleshooting

Education

Associate's degree

Tools

Microsoft Office

Job description

Great new Career Opportunity in Long-Term Care Pharmacy!

Now Hiring - Field Service Technician- (Remote/Field work)

Travel Locations: Yadkinville, NC, Winston-Salem, NC, and Greensboro, NC

Hours: 6am - 6pm (Monday - Friday) weekends including standby pay/mileage

As the Field Service Technician, you will provide field service support and maintenance, achieving a high level of customer satisfaction including building customer relations and conducting installations and system maintenance of sites, both individually and as a team. Under minimal supervision, we will ask you to show initiative in a team environment to successfully perform the following duties:

Essential Duties and Responsibilities

• Complete advanced troubleshooting in escalated situations

• Accurately diagnose, repair, and maintain Advanced Pharmacy products and accessories

• Perform scheduled and unscheduled preventive maintenance on Passport and associated equipment

• Provide back-up support for all region personnel for time-off and vacations

• Work closely with engineering and assembly for the betterment of the product line

• Perform installation at customer sites as well as conduct pre-installation surveys

• Support installations in their region as well as other regions

• Work with engineering, and management to resolve escalated problems

• Develop expertise related to the configuration and operation of the Passport System

• Effectively schedule calls to manage Advanced Pharmacy requirements across assigned regions

• Educate the customers on basic operation of their machine

• Resolve customer issues and provide appropriate communications with the customer, team, and manager. Must demonstrate problem ownership and high sense of urgency to deliver full customer satisfaction

• Ensure that all field service personnel comply with all company policies, practices and procedures

• Participate in proactive team efforts to achieve departmental and company goals

• Perform technical and maintenance support for the pharmacy

• Support the deliver and replenishment of the pharmacy related consumables as directed by management. This includes but not limited to loading the machine with medications and supplies

• Ensure that third party organizations involved in the servicing or loading of the machine with medications adhere to company policies and procedures.

• Document all service activity in service ticket system - Dispatch Direct

• Adhere to all Field Service Policies and Procedures

• Performs related duties as assigned

Education

• Associate's degree (A. A.) or equivalent from two-year college or technical school (or military training) required

Professional Requirements:

2+ years related experience and/or training; prior Field Service technical experience preferred

• Previous medical equipment or automation experience desired

• Superior customer service skills

• Knowledge of word processing, spreadsheet and manufacturing software; basic Microsoft Office experience, specifically Word, Excel and Outlook

• 24/7 on-call availability required; must be able to respond quickly to service calls and travel locally as necessary

• Excellent electro-mechanical skills

• Basic IT knowledge/experience

• Ability to work equally well in team environments and independently

• A high level of customer service skills as well as the ability to respond quickly to service calls and travel as necessary

• Ability to manage multiple projects simultaneously

• Some amount of out of state travel may be required

Must have a valid driver's license and reliable transportation