Field Service Technician

Analog Group; Windsor Locks (CT); On-site; USD 52,000 - 78,000; Full time

Job summary

Analog Group is seeking a Field Service Technician to support Bradley International Airport area in Windsor Locks, CT. You will diagnose and repair electronic and mechanical issues, deliver exceptional customer service, and document service activities.

The role requires field work, travel, and the ability to obtain necessary airport clearances. The ideal candidate has 3–5 years of troubleshooting experience, a customer-centric mindset, and strong communication skills.

Qualifications

• High School Diploma or equivalent with 3-5 years of troubleshooting and repair experience.
• Strong time-management and ability to complete small field projects.
• Technically savvy; quick to learn and adapt to new technology.
• Professional demeanor and customer-focused.

Responsibilities

• Diagnose errors and determine proper solutions.
• Demonstrate electrical and mechanical repair troubleshooting methods.
• Document timely and detailed service reports.
• Exceed company and customer requirements.
• Be responsive to customer needs and build positive relationships.
• Maintain tools and calibrated equipment.
• Meet daily service needs at assigned sites.
• Plan and perform repairs and preventive maintenance independently.
• Schedule work based on field needs.

Skills

Field service

Troubleshooting

Documentation

Customer service

Communication

Education

High School Diploma or equivalent

Tools

Diagnostic tools

Repair equipment

Job description

Field Service Technician - Bradley International Airport Area, Windsor Locks, CT

Summary

Our Global Field Service Department is looking for a dependable Field Service Technician team member. You will drive our exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability. All experience levels are welcome to apply. This position reports to the Area Manager of Security Field Service. This position will cover Bradley International Airport and surrounding areas.

This team supplies transportation security professionals with leading-edge aviation security screening equipment and health care workers with high-tech medical products. They offer a competitive compensation and benefits program, and an opportunity to grow!

The purpose of the Field Service Technician role is to deliver exceptional customer service by diagnosing and resolving technical issues, thereby enhancing customer satisfaction and retention. This position involves performing electronic and mechanical repairs, documenting service reports, and maintaining strong customer relationships. This role requires technical proficiency, excellent communication skills, and the ability to work independently in the field.

Your Primary Responsibilities: as Field Service Technician

• Demonstrate the ability to diagnose errors, technical problems and determine proper solutions.
• Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge.
• Document and produce timely and detailed service reports.
• A willingness to exceed company and customer requirements.
• Responsive to customer needs and building a positive relationship.
• Ensure all tools and calibrated equipment are properly maintained at all times.
• Meet daily service needs at assigned sites and locations.
• Ability to plan and perform repairs and preventative maintenance independently in the field.
• Able to schedule work based on field needs.

Basic Qualifications for Field Service Technician:

• High School Diploma or equivalent with a minimum of 3-5 years' experience in troubleshooting and repair.
• Exceptional at managing time and able to complete assigned small field projects.
• Technically savvy; innovative, quick to learn and adapt to new technology.
• Professional demeanor and customer focused.
• Demonstrated professional written and oral communication skills to document detailed reports and communicate effectively with both internal and external customers.
• Flexible and open to a fluid schedule and working environment.
• Must pass a criminal background check, drug test, pre-employment physical, and credit check.
• Ability to safely and successfully perform the essential physical functions of the job.
• Ability to safely and successfully meet essential qualitative and/or quantitative productivity job standards.
• Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, and the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).
• Must have a valid driver's license and dependable transportation, along with the ability to travel up to 10% of the time by plane domestically and internationally and have the required Real ID and Passport (for international travel).
• Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.
• Must be able to work overtime and variable hours as required by business needs.

Preferred Qualifications:

• Certified trade training.
• 401K with company match vested immediately.
• HSA/FSA match.
• 8 weeks paid parental leave.
• Healthcare for now and healthcare as your family and health change.
• You will be joining a passionate, driven and diverse global team!