Field Service Technician

MERMEC Inc.; West Columbia (SC); On-site; Full time

Job summary

A leading company in diagnostic technologies is seeking a skilled Field Service Technician to provide technical support for railway and steel measurement systems. The ideal candidate will have a strong background in installation, troubleshooting, and repair of complex systems, ensuring optimal functionality and customer satisfaction. This role involves significant travel to client sites and requires excellent communication and troubleshooting skills.

Benefits

Paid Time Off (PTO)

401(k) Contribution matching

Comprehensive healthcare insurance

Qualifications

• Minimum of 3 years of experience in a similar field is highly desired.
• Ability to analyze sensor data and diagnose issues in system performance.

Responsibilities

• Provide technical support and troubleshooting for railway and steel measurement systems.
• Analyze system performance, diagnose failures, and identify root causes.
• Travel domestically and internationally to customer sites for support.

Skills

Troubleshooting

Communication

Customer Service

Education

Associates degree in Electronics or Electrical Engineering Technology

Tools

Microsoft Office

Oscilloscopes

Signal Generators

Job description

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MERMEC Inc. is a market leader with over 30 years of experience in diagnostic technologies, systems, products, and services for the rail and steel industries. With an innovation-driven culture, MERMEC develops proprietary technologies, software, and products that help our clients run operations efficiently and safely. Our commitment to excellence is reflected in our customer-first approach and strong ethical values that guide our work. We focus on technical competence and customer satisfaction in every aspect of our business.

Mission Statement

At MERMEC Inc., we provide a safe, stable, and reliable work environment with equal opportunities for professional growth. We foster a creative, innovative atmosphere to deliver exceptional support to our customers and develop effective technological solutions.

Position Summary

We are seeking a highly motivated and skilled Field Service Technician to provide technical product support for our real-time, high-speed railway track measurement systems and steel measurement systems. The ideal candidate will have expertise in installation, troubleshooting, and repair of electrical, mechanical, or computer assemblies and systems. This role requires the ability to troubleshoot system failures, diagnose issues, and implement corrective actions. You will work directly with customers to ensure smooth system operations and meet customer expectations.

Duties And Responsibilities

• Provide technical support and troubleshooting for railway and steel measurement systems, including installation, repair, and maintenance of electrical, mechanical, and computer-based assemblies.
• Analyze system performance, diagnose failures, and identify root causes using schematics, wiring diagrams, and test equipment.
• Assemble and test components, cables, and subassemblies following detailed drawings and specifications.
• Provide clear and actionable recommendations for corrective actions.
• Collaborate with customers to ensure optimal system functionality and customer satisfaction.
• Utilize hand tools for assembly, adjustment, and repair of mechanical system components.
• Operate testing equipment, including oscilloscopes, meters, signal generators, and power supplies.
• Participate in Continuous Improvement and Quality Assurance initiatives.
• Travel domestically and internationally to customer sites to conduct on-site service and support.
  
  

Education And Experience Requirements

• Associates degree in Electronics or Electrical Engineering Technology, or equivalent Military Electronics Training.
• Minimum of 3 years of experience in a similar field is highly desired.
• Strong proficiency in Microsoft Office and other computer applications.
• Prior experience with railway test and inspection services is a plus.
  
  

Qualifications And Skills

• Ability to perform work safely in various environments, adhering to all safety protocols.
• Strong troubleshooting skills with the ability to diagnose complex system failures.
• Excellent verbal and written communication skills to interact with customers and team members.
• Ability to work independently, self-motivate, and remain enthusiastic in challenging situations.
• Physical ability to perform tasks involving walking, lifting, stooping, and bending.
• Ability to analyze sensor data and diagnose issues in system performance.
• Strong customer service skills with a professional attitude when working with clients.
  
  

Desired Qualifications

• Soldering training or certification.
• Experience in cable fabrication (Coaxial, Cat6, D-sub, Mil-spec connectors).
• Experience with acquisition sensors and laser technology.
• Previous experience in the railroad industry, specifically with measurement or inspection services.
  
  

Travel Requirements

• Domestic and international travel is required to provide on-site support to customers.
  
  

Benefits

• aid-Time-Off (PTO)
• 401(k) Contribution matching
• Comprehensive healthcare insurance (80% employee premium paid by MERMEC, 50% of dependent premium covered)
• Detailed benefits plan available through HR/Benefits office.
  
  

MERMEC Inc. is an Equal Opportunity Employer and abides by the Drug-Free Workplace Act of 1988. We require pre-employment testing from an accredited laboratory followed by random drug testing.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Truck Transportation

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