Field Service Technician

CAREL; Wauwatosa (WI); On-site; USD 55,000 - 85,000; Full time

Job summary

CAREL USA is seeking a Field Service Technician to travel and provide technical support to our refrigeration controls customers in large retail supermarkets. The role requires troubleshooting complex refrigeration systems and knowledge of controls, with 75% travel and on-site responsibility in the Manheim, PA area.

The ideal candidate has a strong HVAC/R background, experience with automation protocols is a plus, and willingness to collaborate with sales, engineering and operations to meet

Qualifications

• Mechanical and/or Electrical background with HVAC/R experience troubleshooting large retail supermarket systems; 4-5 years a significant plus. Computer literacy required.
• Sufficient skills for technical letter writing required.
• Good verbal skills sufficient to communicate to various levels in the industry.
• HVAC/R, or ASHRAE certifications or registrations are a plus.

Responsibilities

• Actively involved with design and implementation of complete control solutions with contractors in the retail market which would improve cost, energy consumption, and food quality.
• Supports commercial efforts such as; but not limited to, technical training, installation, and commissioning, troubleshooting and/or general guidance to OEMs/Contractors involved with large, retail supermarket refrigeration systems.
• Participates in overall product strategy, development, and manufacturing coordination for new and emerging products and/or software based on application need and/or demand.
• Collaborates with a wide variety of functional areas such as sales, engineering, marketing, manufacturing, and operations to develop and provide product definitions responsive to customer needs and market opportunities.
• Take and handle customer calls when not traveling.
• Support Walmart with 24/7 on-call phone support when scheduled.

Job description

CAREL USA, Inc. is an innovative, high-tech company that offers professional development and skills enhancement opportunities, both nationally and internationally working for CAREL means taking an active role in building the company’s success, and enjoying a professional experience that involves developing a spirit of initiative, a sense of responsibility and an aptitude to work within multicultural and change-oriented environment.

About CAREL

Founded in 1973, CAREL is a world leader in control solutions for air-conditioning, refrigeration and heating, and systems for humidification and evaporative cooling. We design our products to bring energy savings and reduce the environmental impact of machinery and systems. Our solutions are used in commercial, industrial and residential applications.

Specifically, we have operations in the Americas (North, Central, and South), Asia Pacific, Africa and Europe; we have 18 fully-owned subsidiaries and 7 production sites, in addition to partners and distributors in a further 75 countries.

Our mission of high-efficiency solutions summarizes the model that CAREL has adopted, both the starting point and the final objective that enclose the entire process, from conception to production and marketing of our systems. Research, innovation, and technology are the keys to our success: for more than forty years, customer needs have been at the center of our design work, so as to offer elements of differentiation in terms of both functions and appearance.

Carel offers great medical, dental, and vision, and life insurance benefits, vacation, sick and personal time, along with a 401k plan.

Find out more about us: www.Carelusa.com

Location: Manheim, PA

Summary

Carel USA is looking for a Field Service technician who is able to travel and provide technical support to our valued refrigeration controls customers. This person would be responsible for troubleshooting complex refrigeration systems in large retail supermarkets as well as large adiabatic and isothermal humidifiers. The successful candidate will have a strong HVAC/R C background and solid knowledge of controls. Familiarity with automation protocols is a plus.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Actively involved with design and implementation of complete control solutions with contractors in the retail market which would improve cost, energy consumption, and food quality.
• Supports commercial efforts such as; but not limited to, technical training, installation, and commissioning, troubleshooting and/or general guidance to OEMs/Contractors involved with large, retail supermarket refrigeration systems.
• Participates in overall product strategy, development, and manufacturing coordination for new and emerging products and/or software based on application need and/or demand.
• Collaborates with a wide variety of functional areas such as sales, engineering, marketing, manufacturing, and operations to develop and provide product definitions responsive to customer needs and market opportunities.
• Take and handle customer calls when not traveling.
• Support Walmart with 24/7 on-call phone support when scheduled.

COMPETANCIES

• Ability to troubleshoot large, complex refrigeration systems involving the integration of Carel control systems.
• Ability to troubleshoot large adiabatic and isothermal Carel Humidifiers
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations and independently.
• Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

Mechanical and/or Electrical background with HVAC/R experience troubleshooting large retail supermarket systems; 4-5 years a significant plus. Computer literacy required.

Language Skills

Sufficient skills for technical letter writing required.

Good verbal skills sufficient to communicate to various levels in the industry.

Reasoning Ability

High degree of technical aptitude required .

Certificates, Licenses, Registrations

HVAC/R, or ASHRAE certifications or registrations are a plus.

SUPERVISORY RESPONSIBILITIES

None

PHYSICAL DEMANDS

The ability to stand 8+ hours a day. The ability to reach and bend. The ability to lift, pull, push. Dexterity is required . The employee must be able to work in a state of constant alertness and in a safe manner. Travel Ability is 75% . Availability Monday-Sunday

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Typical Office, Manufacturing and Retail Supermarkets settings are visited in this role.

CAREL is an Equal Opportunity employer

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