Field Service Technician

Atlas Copco North America LLC; Waterbury (CT); Remote; USD 61,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability insurance

Paid time off

401(k) matching

Job summary

Power Technique North America LLC is seeking a Field Service Technician to support the Northeast region and remote customers. You will diagnose, repair, and quote service on diesel-driven compressors, generators, and tools, traveling extensively to customer sites.

You will act as the primary company representative, translating technical issues into business impact, and proactively selling maintenance and repair services.

Qualifications

• High school diploma required with minimum 3 years of service experience on major equipment.
• Experience diagnosing electronic engine faults and performing field repairs.
• Ability to read service manuals and interpret fault codes.
• Valid driver's license required; forklift certification preferred.

Responsibilities

• Diagnose, troubleshoot, and repair diesel-driven compressors, generators, and tools.
• Read and interpret manuals, wiring diagrams, and fault codes.
• Present and quote service work directly to customers and close opportunities.
• Travel extensively to customer locations (up to 80%); deliver safe, OEM-standard repairs.

Skills

Self-driven

Sales quotes

Customer focus

Ownership mindset

Diesel diagnostics

Engine systems

ECU fault codes

Troubleshooting

MS Office basics

Growth mindset

Education

High school diploma

Tools

Cummins software

Isuzu software

Kohler software

Kubota software

Volvo software

FPT software

John Deere software

Perkins software

CAT software

Job description

Your role

As a Field Service Technician, your mission is to facilitate growth of Power Technique's Aftermarket through a customer-facing Field Service Engineer with strong diesel-engine expertise, capable of diagnosing, repairing, quoting, and selling service work on compressors, generators, and tools-using digital systems and incentivized on performance.

You will report to the Service Center Manager.

Responsibilities include:

Technical Service & Repairs

• Diagnose, troubleshoot, and repair diesel-driven compressors, generators, and tools with primary focus on diesel engine related issues. Perform preventative, corrective, and breakdown maintenance on customer equipment.
• Identify root causes of failures and recommend durable repair solutions (not temporary fixes)
• Read and interpret service manuals, wiring diagrams, and engine fault codes
• Ensure all repairs are completed safely, efficiently, and to OEM standards
• Use factory OEM software for Cummins, Isuzu, Kohler, Kubota, Volvo, FPT, John Deere, Perkins, and CAT

Customer Interaction & On-site Support

• Act as the primary company representative on customer sites
• Communicate technical issues clearly to operators, site managers, and decision-makers Explain repair needs, risks, and benefits in plain business terms (downtime, cost, reliability) Build trust-based, long-term customer relationships through professional service delivery

Service Sales & Commercial Responsibilities

• Identify and actively sell repair, overhaul, and preventative maintenance work
• Prepare and present clear, professional service quotes directly to customers
• Recommend additional services, parts, or upgrades based on machine condition and usage Follow up on quotes to secure customer approval and close service opportunities
• Operate effectively in an incentivized, performance-based compensation model

Travel: Extensive travel to customer locations is required, with some overnight travel (up to 80%)

To succeed, you will need

This position requires a high school diploma and aminimum of 3 years of experience performing service on major brand equipment and engines, and including electronic engine diagnosis and troubleshooting experience

Desired Expertise:

• A minimum of 3 years of hands-on experience with diesel engines, preferably working with compressors and generators. Ability to perform fault diagnostics (starting, power loss, overheating, emission issues)
• Repair fuel, air, cooling, lubrication, and exhaust systems
• Interpret engine fault codes and service manuals
• Familiarity with Tier 3/Tier 4 engines, sensors, ECUs, and basic emission components
• Ability to sell the repair and confidently explain to customers what failed, why it failed, and what happens if it's not repaired Translate technical issues into business impact (downtime, fuel consumption, reliability, safety risk)
• Ability to build clear, professional quotes on iPad/laptop
• Propose preventative actions, not just corrective repairs
• Recognize opportunities for engine overhauls, compressor builds, service kits, upgrades or accessories
• Comfortable being incentivized on sales results
• Technical service experience maintaining and repairing compressed air equipment, generators, or equivalent
• Forklift certification is required (company support available if needed)
• A valid driver's license is required

Desired Skills:

• Self-driven and able to work independently in a field service role
• Confident in identifying, quoting, and selling service work
• Strong communication skills with a customer-first mindset
• Strong ownership mentality
• Diesel engine diagnostics and fault isolation
• Knowledge of fuel, air intake, exhaust, cooling, and lubrication systems
• Understanding of engine electronic control systems (ECU, sensors, actuators, fault codes) Ability to troubleshoot starting, power loss, overheating, and shutdown issues
• Strong mechanical and electrical troubleshooting skills
• Basic computer proficiency (Outlook, Excel, Word, and business systems)
• Growth mindset and willingness to develop within the business

In return, we offer

We offer competitive wages and a world-class benefits package including medical, dental, and vision insurance, company-paid life, short and long-term disability insurance, generous paid time off, and 401(k) matching and automatic company contribution.

This position offers an hourly pay range of $44.27 - 55.35/hr.with starting pay based on factors such as experience, education, certifications, specialized skills, and job-related qualifications.

Power Technique North America LLC is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: [e-mail] or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

We are fully committed to being a part of the solution for a better tomorrow. That's why we have set science-based targets to reduce greenhouse gas emissions to lead the transition to a low-carbon society.

Learn more at www.atlascopcogroup.com

Job location

This role is fully remote, supporting customers in the Northeast Region.

Contact information

Talent Acquisition Team: Betsy Elizabeth Griffith

Hiring Manager: Taylor Eager

Our selection process includes interviews and for some roles skills assessments to gain a deeper insights into your profile. We're eager to get to know you, hear about your skills, and discuss your potential to grow with us.