Field Service Technician

Atlas Copco North America LLC; Anaheim (CA); On-site; USD 66,000 - 83,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance (company-paid)

Disability insurance

Generous paid time off

401(k) matching

Job summary

Power Technique North America LLC is seeking a Field Service Technician to grow Aftermarket through hands-on service of diesel‑driven compressors, generators, and tools. You will diagnose, repair, quote, and sell service work with incentives tied to performance.

Based in Anaheim with up to 80% travel, you will be the authorized on-site engineer, communicating technical issues in business terms and building durable customer relationships while delivering OEM‑standard maintenance and safety.

Qualifications

• High school diploma required with a minimum of 3 years of field service on major equipment.
• Experience with diesel engines, compressors, and generators is preferred.
• Ability to diagnose and troubleshoot engine faults and ECU systems.
• Ability to build clear service quotes and upsell repairs.

Responsibilities

• Diagnose, troubleshoot, and repair diesel-driven compressors, generators, and tools.
• Perform preventative, corrective, and breakdown maintenance on customer equipment.
• Read service manuals, wiring diagrams, and engine fault codes; ensure repairs meet OEM standards.
• Travel extensively to customer locations (up to 80%).
• Communicate technical issues clearly to operators and decision-makers; build long‑term customer relationships.

Skills

Diesel engine diagnostics

Engine fault codes

Quotes & sales

Customer communication

Field service independence

Electrical troubleshooting

Mechanical troubleshooting

ECU knowledge

quoting service work

Education

High School Diploma

Tools

Outlook

Excel

Word

Job description

Your role

As a Field Service Technician, your mission is to facilitate growth of Power Technique's Aftermarket through a customer-facing Field Service Engineer with strong diesel-engine expertise, capable of diagnosing, repairing, quoting, and selling service work on compressors, generators, and tools-using digital systems and incentivized on performance.

You will report to the Service Center Manager.

Responsibilities include:

Technical Service & Repairs

• Diagnose, troubleshoot, and repair diesel-driven compressors, generators, and tools with primary focus on diesel engine related issues.
• Perform preventative, corrective, and breakdown maintenance on customer equipment.
• Identify root causes of failures and recommend durable repair solutions (not temporary fixes)
• Read and interpret service manuals, wiring diagrams, and engine fault codes
• Ensure all repairs are completed safely, efficiently, and to OEM standards

Customer Interaction & On-site Support

• Act as the primary company representative on customer sites
• Communicate technical issues clearly to operators, site managers, and decision-makers
• Explain repair needs, risks, and benefits in plain business terms (downtime, cost, reliability)
• Build trust-based, long‑term customer relationships through professional service delivery

Service Sales & Commercial Responsibilities

• Identify and actively sell repair, overhaul, and preventative maintenance work
• Prepare and present clear, professional service quotes directly to customers
• Recommend additional services, parts, or upgrades based on machine condition and usage
• Follow up on quotes to secure customer approval and close service opportunities
• Operate effectively in an incentivized, performance-based compensation model

Travel

Extensive travel to customer locations is required, with some overnight travel (up to 80%)

To succeed, you will need

This position requires a high school diploma and aminimum of 3 years of experience performing service on major brand equipment and engines, and including electronic engine diagnosis and troubleshooting experience

Desired Expertise

• A minimum of 3 years of hands‑on experience with diesel engines, preferably working with compressors and generators.
• Ability to perform fault diagnostics (starting, power loss, overheating, emission issues)
• Repair fuel, air, cooling, lubrication, and exhaust systems
• Interpret engine fault codes and service manuals
• Familiarity with Tier 3/Tier 4 engines, sensors, ECUs, and basic emission components
• Ability to sell the repair and confidentlyexplain to customers what failed, why it failed, and what happens if it's not repaired
• Translate technical issues into business impact (downtime, fuel consumption, reliability, safety risk)
• Ability to build clear, professional quotes on iPad/laptop
• Propose preventative actions, not just corrective repairs
• Recognize opportunities for engine overhauls, compressor builds, service kits, upgrades or accessories
• Comfortable being incentivized on sales results
• Technical service experience maintaining and repairing compressed air equipment, generators, or equivalent
• Forklift certification is required (company support available if needed)
• A valid driver’s license is required

Desired Skills

• Self-driven and able to work independentlyin a field service role
• Confident in identifying, quoting, and selling service work
• Strong communication skills with a customer‑first mindset
• Strong ownership mentality
• Diesel engine diagnostics and fault isolation
• Knowledge of fuel, air intake, exhaust, cooling, and lubrication systems
• Understanding of engine electronic control systems (ECU, sensors, actuators, fault codes)
• Ability to troubleshoot starting, power loss, overheating, and shutdown issues
• Strong mechanical and electrical troubleshooting skills
• Basic computer proficiency (Outlook, Excel, Word, and business systems)
• Growth mindset and willingness to develop within the business

In return, we offer

We offer competitive wages and a world‑class benefits package including medical, dental, and vision insurance, company‑paid life, short and long‑term disability insurance, generous paid time off, and 401(k) matching and automatic company contribution.

This position offers an hourly pay range of $48.29 - $60.37with starting pay based on factors such as experience, education, certifications, specialized skills, and job-related qualifications.

• medical
• dental
• vision insurance
• company‑paid life
• short and long‑term disability insurance
• generous paid time off
• 401(k) matching and automatic company contribution

Power Technique North America LLC is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: [e-mail] or call 973-397-3400. Reasonable accommodation requests will be considered on a case‑by‑case basis.

We are fully committed to being a part of the solution for a better tomorrow. That's why we have set science‑based targets to reduce greenhouse gas emissions to lead the transition to a low‑carbon society

Learn more at www.atlascopcogroup.com

Job location

This role supports customers throughout the West Region, with regional travel as needed, and is based out of the Anaheim Service Center when not providing on‑site field service support.

Contact information

Talent Acquisition Team: Betsy Elizabeth Griffith