Field Service Technician

Diebold Nixdorf, Incorporated; Washington (District of Columbia); On-site; USD 53,000 - 58,000; Full time

Job summary

Diebold Nixdorf, Incorporated is seeking a Field Service Technician to install, debug and maintain hardware and software on customer premises across an assigned territory in Washington, DC.

You will perform inspections, preventive maintenance, software configuration, training, and repairs, with a focus on customer satisfaction and KPI achievement. The role requires 1–2 years of field service experience, a valid driver’s license, and strong communication skills.

Qualifications

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.

Responsibilities

• Installs, debugs and provides technical maintenance for hardware and software, mainly on customer premises.
• Inspects products for correct operation and resolves issues or escalates as needed.
• Schedules services and completes required paperwork while ensuring customer satisfaction with service delivery.
• Performs incident handling using diagnostic tools to troubleshoot hardware and software failures.
• Performs hardware repairs on a component level and adjusts mechanical components as needed.
• Configures and installs applicable software and provides customer training on usage and operation.

Job description

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Gains familiarity with Field Service Technician practices and procedures.
• With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.

The annual base salary range for this position is53,000to58,000.

Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents