Field Service Technician

Diebold Nixdorf, Incorporated; Stoughton (MA); On-site; USD 54,000 - 62,000; Full time

Job summary

Diebold Nixdorf, Incorporated is seeking a Field Service Technician to install, debug and maintain hardware and software at customer sites. You will inspect systems, perform repairs, and ensure customer satisfaction with service delivery.

The role requires 1–2 years in Field Services, good communication skills, and a valid driver’s license. You will schedule services, complete paperwork and participate in ongoing training to meet KPIs.

Qualifications

• Education or equivalent work experience required.
• Minimum of 1–2 years of field services experience.
• Driver's license and driving record that satisfies fleet requirements.

Responsibilities

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Performs incident handling and troubleshooting using diagnostic tools.
• Configures and installs applicable software.
• Performs preventive maintenance and routine checks.
• Instructs and trains customers on usage and operation of installed hardware and software.

Skills

Communication skills

Education

Education or equivalent work experience

Tools

Driver's license

Job description

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Gains familiarity with Field Service Technician practices and procedures.
• With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.

The annual base salary range for this position is26.00to30.00.

Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.