Field Service Technician

Diebold Nixdorf, Incorporated; Fairfield (CA); On-site; USD 56,000 - 62,000; Full time

Job summary

Diebold Nixdorf, Incorporated is seeking a Field Services Technician to install, troubleshoot and maintain ATMs and related equipment at customer sites. You will perform incident handling, preventive maintenance, and IMAC/R tasks, and you may train customers on system operation.

Strong communication and a valid driver’s license are required. This on-site role offers hands-on hardware and software configuration work across a defined service area, with the potential for additional incentives based

Qualifications

• Education or equivalent work experience required.
• 1–2 years of relevant field service experience.
• Good written and verbal communication skills.
• Driver's license and safe driving record.

Responsibilities

• Install, debug and maintain ATMs and related equipment at customer sites.
• Handle incidents, perform preventive maintenance and IMAC/R tasks.
• Repair hardware at component level and perform software configurations.
• Train customers on usage and operation of installed systems.
• Update dispatch with status and progress; communicate findings.

Skills

Diagnostic tools

Troubleshooting

Hardware repair

Software configuration

Communication skills

Driver's license

Education

Education or equivalent

Job description

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area.
• Performs all incident handling, preventive maintenance, IMAC / R and customer training duties as follows: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Also performs the following: Process Tasks: Receives incident briefing sand orders from the dispatch function.
• Updates the dispatch function on all unforeseen issues.
• Provides detailed briefings on all performed activities.
• Proactively informs customers about status, progress and outcomes.
• Continuous Process Improvement: Observes technical or process problems, informing manager / other relevant personnel and offering improvement recommendations.
• Actively uses corporate tools and processes for knowledge sharing and information gathering.

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.

The annual base salary range for this position is27.00to30.00

Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.