Field Service Technician

Total Warehouse; Phoenix (AZ); On-site; USD 48,000 - 64,000; Full time

Job summary

Total Warehouse is seeking a Field Service Technician to diagnose, repair, and maintain a wide range of lift trucks and material handling equipment in the Phoenix area. You will work independently in the field, using diagnostic tools and mechanical/electrical expertise to deliver safe, reliable equipment and exceptional customer service.

The role requires 3–5 years of related mechanical experience, a valid driver's license, and strong troubleshooting skills.

Qualifications

• High school diploma or equivalent required.
• 3–5 years mechanical experience in lift trucks, automotive, or related field.
• Valid driver’s license and safe driving record.
• Strong repair, analytical, and problem-solving skills.
• Ability to read and understand manuals and schematics.
• Experience with diagnostic tools and software.
• Good communication and ability to work independently.

Responsibilities

• Troubleshoot, diagnose, and repair lift trucks and components.
• Perform planned maintenance on customer equipment.
• Complete PMs and engine tune-ups with minimal supervision.
• Safely operate service van and follow safety rules.
• Mentor apprentices and share knowledge on-the-job.

Skills

Mechanical repair

Analytical skills

Problem-solving

Computer diagnostics

Reading manuals

Electrical & hydraulic schematics

Verbal & written communication

Fast-paced under pressure

Education

High school diploma or equivalent

Tools

TW Mobile application

Job description

Description

The Field Service Technician is responsible for diagnosing, repairing, and performing preventive maintenance on a wide range of lift trucks and material handling equipment. This role delivers high-quality mechanical and electrical repairs while ensuring equipment safety, reliability, and customer satisfaction. Working independently in the field, the technician uses diagnostic tools, technical expertise, and exceptional customer service skills to support customers and maintain compliance with company and safety standards.

Requirements

Job Responsibilities:

• Troubleshoot, diagnose, and repair all makes of lift trucks and components.
• Perform all assigned Planned Maintenance (PM) on customer lift trucks.
• Perform proper PM’s and engine tune-ups on most makes of equipment without supervision in a timely manner.
• Operate service van in a clean, safe, and secure manner following all required safety rules for the job.
• Assist with training/mentoring apprentice mechanics through on-the-job training.
• Follow all safety procedures in performing work as well as company policies.
• Always demonstrate exceptional customer service skills by interfacing with clients in a professional manner.
• Properly identify and order all necessary replacement parts.
• Test lift equipment to ensure repairs were completed correctly.
• Ensure batteries for electric forklift trucks are fully charged.
• Inspect lift equipment to ensure that it is working properly and safely.
• Use TW Mobile application to process service calls by entering service order details in a timely manner. Ensure all work order details are accurate, such as work description, time tracking hours, tech notes, tech recommendations, service images, service checklist, and required parts.
• Perform other duties as assigned.

Education and Experience:

• High school diploma or equivalent.
• 3 to 5 years prior mechanical experience in lift truck repair, automotive, large equipment or related industry or related trade school education.
• Valid driver's license, good driving record, and ability to safely operate lift trucks.
• Excellent mechanical repair skills.
• Excellent analytical and problem-solving skills.
• Ability to visually diagnose mechanical issues.
• Proficient with computer diagnostic equipment and software.
• Ability to read service and repair manuals.
• Ability to perform repairs in a timely fashion.
• Ability to read work orders.
• Able to read and understand electrical and hydraulic system schematics.
• Able to repair, or replace major system components, including circuit boards and other electrical parts, hydraulic, mechanical, L.P. systems, power steering and transmissions, engines with limited supervision.
• Excellent verbal and written communication skills.
• Ability to work at a fast pace and under pressure.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Must be able to work safely in a noisy area with many odors present.
• Ability to regularly lift 50 pounds and occasionally lift up to 100 pounds.
• Must be able to inspect equipment to determine repairs needed.
• Good vision to inspect repair work.
• Able to bend, stretch, push, pull, and move as needed to reach, clean, and service machinery.
• Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.
• Must be physically capable of accessing all parts of the forklift truck needing repairs or maintenance, either by kneeling or lying on the back.