Field Service Technician

Quarterhill Inc.; Virginia (IL); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Health and dental plans

EFAP (Employee Assistance Program)

Employee referral program

ESPP

Job summary

Quarterhill Inc. is seeking an ITS Field Service Technician to install and repair Intelligent Transportation Systems (ITS) across the United States. The role requires rotating shifts, extensive travel, and overtime, with coverage in a Virginia territory and outdoor work on roadways.

You will train customers, coordinate with cross-functional teams, and provide solutions-based service while maintaining on-site documentation and reporting using Quarterhill tools.

Qualifications

• Degree, Diploma or Certificate in electronics technology or related field.
• Mechanically inclined with ability to use basic hand tools.
• Valid passport and ability to travel regionally.
• Valid driver's license with clean record; DOT medical exam bi-annual.
• DOT medical exam requirement.

Responsibilities

• Maintain client relations and train customers on deployed systems.
• Collaborate with Technical Support, Engineering, Sales and Manufacturing to resolve issues.
• Provide service excellence in all customer interactions.
• Document service work in Quarterhill's ticket/reporting system.

Skills

Linux/Unix knowledge

Windows/MS Office 365

Troubleshoot hardware

Verbal and written communication

Education

Electronics technology degree/certificate

Job description

An ITS Field Service Technician is critical to helping us provide outstanding customer service and technical solutions in a team environment. Under the direction of the Field Service Manager, the Field Service Technician is responsible for installing and repairing Intelligent Transportation Systems (ITS) for various clients throughout the US. Rotating shifts, extensive travel and overtime hours are required. This position will cover a geographic territory in the state of Virginia. Much of the work will take place outdoors and may include tollways, busy highways, or other roadways.

Responsibilities

• Maintain client relations by communicating with and training customers on the use of deployed systems.
• Work with people from other areas of the company (ex. Technical Support, Engineering, Sales, Manufacturing, etc.) to resolve any technical, design or functional issues.
• Provide unparalleled solutions-based service excellence during all interactions with others
• Provide accurate and detailed record-keeping for service work performed, in Quarterhill's standard format including on-site record and electronic reporting. (a web-based service ticket reporting tool).

Technical Solutions

• Assist in the installation and integration of new and replacement equipment as required.
• Integration of roadside electronics, specialized testing, calibrations, and set-up of various parameters through software menu.
• Provide routine maintenance and emergency service work to installed equipment as outlined in the service contracts.
• Post-installation drawing and specification reviews for site compliance verifications and corrections may be required.

Safety & Quality

• Adhere to Corporate safety and quality policies.
• Maintain company vehicles to ensure excellent working conditions, cleanliness and adhere to regular maintenance schedule
• Supervision of in-road and roadside civil construction activities.
• Supervise subcontractors to ensure installations, repairs and service are performed in accordance with Quarterhill standards.

This list of responsibilities might not cover everything you'll end up doing.

Qualifications

Education & Experience

• Degree, Diploma or Certificate in electronics technology and/or equivalent work experience
• Mechanically inclined with the ability to operate basic hand tools such as grinders, drills, meters crimping pliers, screwdrivers, soldering irons, and wrench
• Must possess a valid passport and be able to travel throughout the region
• Have a valid Drivers’ License with a clean driving record, this is a condition of employment
• Required to pass a DOT Medical exam bi-annually.

Computer Skills

• General knowledge of software and hardware applications with a focus on Linux/Unix & Microsoft Windows-based environment.
• Ability to work with Microsoft Office 365 (Excel, Word, Outlook, Teams etc.)
• Ability to troubleshoot and analyze hardware and system operation problems using tools of the trade.

Other Attributes

• Excellent work record of self-motivation, judgment, productivity, and safety.
• Ability to work with minimal supervision in a demanding environment.
• Excellent verbal and written communication skills.
• Self-motivated with good organization and time management skills.
• Ability to lift 65 lbs.
• Work outdoors, in all weather for extended periods of time.

We offer a Total Rewards plan designed with you and your family’s health and wellness in mind that includes:

• Paid days off (i.e. vacation, sick days, bereavement leave)
• Health and Dental plans
• Employee and Family Assistance Program (EFAP)
• Employee referral program
• Employee Stock Purchase Program (ESPP)

Hourly Range: $27.00 - $33.00

We welcome applicants from all backgrounds, regardless of race, color, religion, sex, veteran status, sexual orientation, gender identity, national origin, age, or disability or any other protected characteristics in accordance with applicable federal, state/provincial, and local laws. We're committed to creating a workplace where everyone feels valued and respected.

We appreciate all responses and will acknowledge only those being considered for an interview.